# Liza Faith

Liza Faith is a remote worker on Himalayas, Customer Support Officer at Flex Money Transfer, based in Kenya.

Source: https://himalayas.app/@lizafaith

```text
Client onboarding specialist in FX and fintech who streamlined onboarding workflows and reduced client integration cycle time.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Kenya |
| Authorized to work in | Kenya |
| Salary expectations | 30k+ USD |
| Job categories | Onboarding Specialist, Compliance Specialist, Customer Support Agent, Sales Support Specialist |
| Skills | Client Onboarding, KYC Compliance, Risk Assessment, Due Diligence, Regulatory Compliance, Foreign Exchange, Fintech, Customer Support, CRM Management, Database Management, Process Optimization, Workflow Automation, Sales Support, Business Development Support, Administrative Coordination |

## About

```text
At MBELE FX, I streamlined client onboarding workflows and reduced cycle time while verifying documentation and maintaining regulatory compliance. I also improved CRM management and kept client records accurate.

At GTXN, I directed client onboarding and performed KYC verifications and risk assessments. I worked with sales and dealing desk teams to streamline workflows and support the customer experience.

Most recently, I handled customer requests at FLEX MONEY TRANSFER across phone, email, chat, Slack, and in person. I supported remittance, foreign exchange, and digital payment transactions, including documentation and KYC requirements.
```

## Experience

### Customer Support Officer

Flex Money Transfer. Aug 2025 - Mar 2026

```text
Handled customer inquiries via phone, email, chat, and in person, providing assistance on money transfers, currency exchange, and mobile payments. Resolved routine concerns, escalated complex issues, and ensured KYC compliance and accurate CRM records.
```

Skills: Customer-Support, KYC-Compliance, CRM, Communication-Skills, Problem-Solving, Documentation, Money-Transfers, Foreign-Exchange, Digital-Payments

### On-boarding, Compliance, and Sales Support

GTXN. Jan 2025 - Apr 2025

```text
Directed the client on-boarding process ensuring compliance with financial regulations. Performed KYC verifications and risk assessments, collaborated with sales and dealing desk teams, and maintained documentation standards to reduce on-boarding turnaround time.
```

Skills: Client-Onboarding, KYC, Risk-Assessment, Compliance, Sales-Support, Documentation, Workflow-Optimization

### Administrative Assistant

Mbele FX. Jan 2024 - Dec 2024

```text
Handled incoming and outgoing communication, maintained filing systems, coordinated office activities, and provided front-desk support to ensure smooth administrative operations.
```

Skills: Administrative-Support, Communication-Skills, Organization, Frontdesk, Record-keeping

### On-boarding Specialist and Sales Support

Mbele FX. Jan 2024 - Dec 2024

```text
Orchestrated client on-boarding by verifying documentation and ensuring regulatory adherence. Optimized CRM management, collaborated with compliance for due diligence, revamped workflows to reduce cycle time, and maintained client relationships through follow-up emails.
```

Skills: Client-Onboarding, KYC, Compliance, CRM, Due-Diligence, Process-Improvement, Customer-Relationship-Management, Sales-Support

### Recruitment Specialist Intern

Mbele FX. Aug 2023 - Dec 2023

```text
Supported the recruitment team by reviewing applications, coordinating job postings, conducting initial phone screenings, and maintaining the candidate database.
```

Skills: Recruitment, Candidate-Screening, Database-Management, Communication-Skills

## Education

### KCA University

Bachelor of Business Information Technology, Business Information Technology. 2021 - 2025

```text
Pursued a Bachelor of Business Information Technology from 2021 to 2025.
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### Africa Management Institute

Thrive @Work Programme, Management

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Completed the Thrive @Work Programme in August 2024.
```

## Tech stack

- Salesforce
- Slack
- HubSpot
- Apollo
- Google Workspace

To contact Liza, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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