# Liyah Johnson

Liyah Johnson is a remote worker on Himalayas, IT Service Desk Analyst II at Macon-Bibb County Government, based in United States.

Source: https://himalayas.app/@liyahjohnson

```text
I resolve enterprise IT issues and support cybersecurity operations through service desk expertise.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 55k+ USD |
| Job categories | Service Desk Analyst, Cybersecurity Analyst, Cyber Information Assurance Analyst |
| Skills | Active Directory, SentinelOne, BOSSDesk, Microsoft Office, Mobile Device Management, Mitel, hardware troubleshooting, Software Troubleshooting, Networking support, User Provisioning, Endpoint Security Triage, Ticket Management, SQL, Python, Communication Skills, Problem Solving, SLA Management, Customer Service, Access Management, Inventory Management |

## What I'm looking for

```text
I'm seeking to grow into cybersecurity operations and information assurance roles, building on enterprise service desk support, endpoint security triage, and access-management experience.
```

## About

```text
At Macon-Bibb County Government, I deliver enterprise technical support for hardware, software, networking, and access issues while meeting SLA requirements.

I collaborate with systems and network administrators on domain connectivity and enterprise issues, provision users through Active Directory, MDM platforms, and application access management, and support Mitel phone migration across multiple sites.

I've revamped BossDesk workflows, triaged SentinelOne security alerts, and built my cybersecurity foundation through ISC2 CC, CompTIA CySA+, and CompTIA PenTest+ certifications while pursuing a master's in Cybersecurity & Information Assurance.
```

## Experience

### IT Service Desk Analyst II (current)

Macon-Bibb County Government. Mar 2026 - Present

```text
Delivers technical support for hardware, software, networking, and access-related issues while meeting SLA requirements. Collaborates with administrators to troubleshoot domain connectivity and enterprise issues, and supports user provisioning and Mitel phone migration.
```

Skills: Active-Directory, MDM, Mitel, SLA-Management, Troubleshooting, Networking, User-Provisioning

### IT Service Desk Analyst I

Macon-Bibb County Government. Sep 2025 - Feb 2026

```text
Revamped BossDesk workflows and improved technician processes. Delivered frontline technical support for hardware, software, networking, and access issues, and triaged SentinelOne security alerts.
```

Skills: BOSSDesk, SentinelOne, Troubleshooting, Networking, Hardware, Software

### Consultation Agent (Geek Squad)

[Best Buy](https://himalayas.app/companies/best-buy). Jun 2024 - Sep 2025

```text
Provided technical troubleshooting and customer support for technology devices and software issues. Managed service queues, customer communications, and issue resolution while collaborating with team members.
```

Skills: Customer-Service, Troubleshooting, Technical-Support, Communication-Skills

## Education

### Western Governors University

Master of Science, Cybersecurity & Information Assurance

```text
Pursuing a Master of Science in Cybersecurity and Information Assurance.
```

### Savannah State University

Bachelor of Science, Computer Information Systems

```text
Earned a Bachelor of Computer Information Systems with a focus on Logistics and Supply Chain Management.
```

## Tech stack

- Python
- SQL
- SentinelOne

To contact Liyah, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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