# Lismar Oliveros Gallardo

Lismar Oliveros Gallardo is a remote worker on Himalayas, Associate Customer Onboarding Manager at Tipalti, based in Colombia.

Source: https://himalayas.app/@lismaroliveros

```text
Implementation professional at Tipalti managing 12–15 concurrent fintech SaaS projects from kickoff to go-live.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Colombia |
| Authorized to work in | Colombia |
| Salary expectations | 40k-45k USD |
| Job categories | Implementation Manager, Project Manager, Customer Onboarding Manager |
| Skills | B2B SaaS Implementation, Project Planning, Requirements Discovery, Milestone Tracking, Risk Management, Dependency Management, Stakeholder Management, ERP Integration, Customer Training, Customer Onboarding, Operations Management, KPI Management, Account Management, NetSuite, Quickbooks |
| LinkedIn | https://linkedin.com/in/lismaroliverosgallardo |

## About

```text
At Tipalti, I manage 12–15 concurrent implementation projects for a global payables automation SaaS platform. I lead net-new mid-market implementations from kickoff through go-live, including workflow discovery, platform configuration, ERP integrations, and end-user training.

I map client payables workflows to integrations with NetSuite, QuickBooks, and Sage Intacct, and track milestones and dependencies in Rocketlane. I’ve delivered net-new implementations ahead of their contracted timelines.

At Solvo Global, I managed three client accounts and teams of 20+ agents, with client satisfaction above 95%. On one account, I raised QA scores from 70% to 95% through structured coaching, role-plays, and targeted feedback.
```

## Experience

### Associate Customer Onboarding Manager (current)

[Tipalti](https://himalayas.app/companies/tipalti). Aug 2025 - Present

```text
Manages a portfolio of 12–15 concurrent implementation projects, leading end-to-end onboarding for mid-market accounts including ERP integrations with NetSuite, QuickBooks, and Sage Intacct. Delivered net-new implementations ahead of schedule and coordinates cross-functional teams to mitigate risks.
```

Skills: Project-Management, Implementation, ERP-Integration, NetSuite, Quickbooks, Sage-Intacct, CSV, Rocketlane, Stakeholder-Management, Customer-Training

### Senior Operations Supervisor

Solvo Global. Dec 2022 - Aug 2025

```text
Managed three client accounts with 20+ agents, raising QA scores from 70% to 95% and maintaining CSAT above 95%. Led client meetings and implemented performance improvement plans to reduce attrition.
```

Skills: Operations-Management, Team-Leadership, QA, CSAT, Performance-Improvement, Client-Relations

### Team Leader

Solvo Global. Mar 2022 - Nov 2022

```text
Led daily operations for a customer-facing team, owning performance, attendance, quality, and conversion KPIs. Produced performance reports and supported workforce scheduling.
```

Skills: Team-Leadership, Operations, KPI-Management, Reporting, Workforce-Scheduling

## Education

### Coursera

Google Project Management Professional Certificate, Project Management

```text
In progress, expected completion in April 2027.
```

### Institución Universitaria Salazar y Herrera

Coursework, Systems Technology. 2020 - 2024

```text
Completed four semesters of coursework in Systems Technology.
```

### Universidad Nacional Experimental de Guayana

Coursework, Business Administration. 2016 - 2017

```text
Completed coursework in Business Administration.
```

### Colegio Nuestra Señora de Fátima

High School Diploma, General Studies

```text
Earned a High School Diploma.
```

## Tech stack

- Salesforce
- Slack
- Zendesk
- Jira
- RingCentral
- Google Workspace
- Confluence
- Trello
- Zoom
- QuickBooks
- NetSuite
- Sage Intacct
- Loom
- Glean
- Power BI
- Microsoft 365

To contact Lismar, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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