# Lisa Kehoe

Lisa Kehoe is a remote worker on Himalayas, Vice President, Customer Success at Prisms VR, based in United States.

Source: https://himalayas.app/@lisakehoe

```text
Customer Success executive at PRISMS VR who scaled the organization to 39 and delivered 153% net revenue retention.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 200k+ USD |
| Job categories | Customer Success Executive, Vice President Of Customer Success, Director of Customer Success |
| Skills | customer success strategy, Revenue Retention, Net Revenue Retention (NRR), Gross Revenue And Net Revenue Retention, Revenue Expansion, Account Expansion, Lifecycle Strategy, Customer Adoption, Customer Health, Churn Prevention, Implementation, Onboarding, Professional Services, Customer Engagement, Organizational Design |
| LinkedIn | https://linkedin.com/in/lisa-kehoe-8961336b |

## About

```text
At PRISMS VR, I scaled Customer Success and Professional Services from 2 to 39 professionals and established the structure and playbooks supporting more than 200 enterprise accounts. The organization delivered 153% net revenue retention and 4% gross revenue churn across more than 200 districts.

I expanded the sixth-largest U.S. K–12 district from a 12-school pilot to a district-wide partnership, growing annual account value from $143K to $2.1M. I also influenced an AI-powered product feature from roadmap through QA, helping drive 75% adoption.

At FEV Tutor, I protected $41.5M in revenue through a 46% market contraction and transformed a 48-person post-acquisition Customer Success organization into a globally distributed operation of 100. I implemented Totango and helped raise customer satisfaction to 96% by integrating support teams and migrating global operations to Salesforce Service Cloud.

At SchoolCare, I established Customer Success and Support from the ground up. Earlier, at SchoolCNXT, I built the Customer Success and Engagement function and led adoption work that expanded enterprise reach to 1.1M students through the NYC Department of Education partnership.
```

## Experience

### Vice President, Customer Success

Prisms VR. Jan 2023 - Jan 2026

```text
Scaled the Customer Success organization from 2 to 39 professionals, establishing operating structure, playbooks, and expansion motions for 200+ enterprise accounts. Delivered 153% net revenue retention and 4% gross revenue churn, and expanded a major district account from $143K to $2.1M.
```

Skills: Customer-Success, Professional-Services, Account-Expansion, Revenue-Retention, NRR%, GRR, ARR-Growth, Stakeholder-Engagement, Solution-Design, Commercial-Negotiation, Claude-Code, Operational-Automation, AI-Enabled-Innovation

### Vice President, Customer Success

Fev Tutor. Jan 2022 - Jan 2023

```text
Protected $41.5M in revenue against a $43.2M prior-year peak despite a 46% market contraction. Transformed a 48-person post-acquisition Customer Success organization into a 100-person globally-distributed operation, implementing Totango and Salesforce Service Cloud.
```

Skills: Customer-Success, Organizational-Transformation, Change-Management, Totango, Salesforce-Service-Cloud, Customer-Health, Churn-Risk-Management, Data-Infrastructure, Global-Team-Management

### Director of Customer Success

SchoolCare. Jan 2021 - Jan 2022

```text
Established and scaled the Customer Success and Support function from the ground up for a high-growth SaaS platform in a HIPAA-regulated environment. Formalized onboarding processes and aligned strategy with company growth priorities.
```

Skills: Customer-Success, Onboarding, Customer-Lifecycle, HIPAA, Process-Improvement, Operational-Visibility

### Vice President, Customer Success & Engagement

SchoolCNXT. Jan 2015 - Jan 2021

```text
Built and scaled the Customer Success and Engagement function from the ground up as a founding executive team member. Expanded enterprise reach to 1.1M students through the NYC Department of Education partnership and increased platform engagement by 452%.
```

Skills: Customer-Success, Implementation, Onboarding, Adoption, Engagement, Account-Expansion, Stakeholder-Engagement, Research-Collaboration, Product-Strategy

## Education

### Johns Hopkins University

Master of Science, Special Education

```text
Master of Science in Special Education from Johns Hopkins University.
```

### University of Maryland, College Park

Bachelor of Science, Biology and Psychology

```text
Bachelor of Science in Biology and Psychology from the University of Maryland, College Park.
```

## Tech stack

- Salesforce
- HubSpot
- Vitally
- Totango
- Claude Code

To contact Lisa, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [Richard Benavides](https://himalayas.app/@richardbenavides): Customer Success Manager, Nsight Health
- [Ron Griguts](https://himalayas.app/@rongriguts): Director of Account Management, Site Impact
- [Cindy Conklin](https://himalayas.app/@cindyconklin): Director of Customer Success, OnShift (ShiftKey)
- [German Arellano](https://himalayas.app/@germanarellano): Senior Customer Success Manager, CDK Global
- [Elizabeth Fulton](https://himalayas.app/@elizabethfulton): Head of Customer Success, Miro
- [Patrick Blanton](https://himalayas.app/@patrickblanton): Global Vice President, Customer Success, Criteria Corp
- [Todd Jacobsen](https://himalayas.app/@toddjacobsen): Head of Customer Success, Asset Class
- [Terrie Ginn](https://himalayas.app/@terrieginn): Director, Customer Success, Planview
- [Jeff Carstens](https://himalayas.app/@jeffcarstens): Director of Customer Success, Vendidit
- [Christopher Nordman](https://himalayas.app/@christophernordman): Head of Customer Success, ContractSafe