# Lingga Satria Perkasa

Lingga Satria Perkasa is a remote worker on Himalayas, Senior Compliance Staff & Corporate Trainer at PT Herbalife Indonesia, based in Indonesia.

Source: https://himalayas.app/@linggasatriaperkasa

```text
Compliance professional at Herbalife Indonesia who handled 100 ethics cases yearly and trained thousands.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Indonesia |
| Authorized to work in | Indonesia |
| Salary expectations | 20000k+ IDR |
| Job categories | Compliance Specialist, Corporate Trainer, Customer Service Manager |
| Skills | Compliance Investigation, Case Management, Employee Discipline Recommendations, Policy Development, Code Of Conduct, Corporate Training, Training Facilitation, Digital Learning Content, Escalation Management, Complaint Resolution, Quality Assurance, Customer Satisfaction (CSAT), Stakeholder Management, Customer Service, Team Leadership |
| LinkedIn | https://linkedin.com/in/lingga-satria-perkasa3b7018124 |

## About

```text
At PT Herbalife Indonesia, I investigated and closed around 100 ethical, sales, and marketing-plan violation cases each year, working with local, APAC, Legal, and Regulatory teams. I also contributed to compliance guideline and code-of-conduct updates for the Indonesian market.

I designed and delivered training for more than 3,000 members and internal stakeholders, and created the Akustik Compliance Podcast and educational video content. After training, repeat violations and complaints fell by 70–80%. Earlier, I resolved escalated customer complaints at DPLK PT Manulife Indonesia and led a 12–15-agent customer service team at Digi Telecommunications Bhd, Malaysia (SCICOM Project).
```

## Experience

### Senior Compliance Staff & Corporate Trainer

PT Herbalife Indonesia. Jul 2015 - Jan 2026

```text
Investigated and closed approximately 100 ethics and marketing-plan violation cases per year, recommending disciplinary actions and managing case files with local, APAC, Legal, and Regulatory teams. Designed and delivered compliance training to over 3000 members and internal stakeholders, achieving a 70-80% reduction in repeat violations.
```

Skills: Employee-Discipline-Recommendations, Policy-Development, Corporate-Training, Facilitation, Digital-Learning-Content, Stakeholder-Management, Podcast-Production, Video-Content-Creation, Compliance-Investigation, Case-Management

### Senior Customer Service

DPLK PT Manulife Indonesia. May 2013 - Jul 2015

```text
Resolved escalated customer complaints across multiple channels with 90% first-contact resolution. Supported service-quality improvements that raised satisfaction to 95%.
```

Skills: Customer-Service, Escalation-Management, Complaint-Resolution, Quality-Assurance, CSAT

### Customer Service Leader

Digi Telecommunications Bhd, Malaysia (SCICOM Project). Jun 2009 - Mar 2013

```text
Led the Indonesian-market customer service team of 12-15 agents, managing escalations and service recovery. Trained and onboarded new hires, ran daily team huddles, and monitored QA and CSAT metrics, achieving 95% CSAT and QA scores.
```

Skills: Team-Leadership, Customer-Service, Escalation-Management, Training, Onboarding, Quality-Assurance, CSAT

## Education

### Motekar

Customer Service Excellence, Customer Service. 2018 - 2018

```text
Customer Service Excellence certification from Motekar in 2018.
```

### Tantowi Yahya Public Speaking School

Public Speaking Certification, Public Speaking. 2016 - 2016

```text
Public Speaking Certification from Tantowi Yahya Public Speaking School in 2016.
```

### Universitas Indonesia

Diploma, English Literature

```text
Diploma in English Literature from Universitas Indonesia.
```

### ESQ

Public Speaking Certification, Public Speaking. 2025 - 2025

```text
Public Speaking Certification from ESQ in 2025.
```

## Tech stack

- Instagram
- YouTube

To contact Lingga, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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