# Lilian User

Lilian User is a remote worker on Himalayas, Business Development Representative at Sunrise Contracting, based in Nigeria.

Source: https://himalayas.app/@lilianuser3

```text
Customer support and business development representative who improved client satisfaction through CRM feedback tracking.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Salary expectations | 50k+ USD |
| Job categories | Customer Support Representative, Business Development Representative, Sales Executive, B2B Sales Executive, Retention Executive |
| Skills | Customer Support, Business Development, Customer Retention, Lead Qualification, Outbound Calling, CRM, Issue Resolution, Upselling, Cross Selling, Sales, Appointment Scheduling, Data Entry, Record keeping, Reporting, Email Management |

## About

```text
At DERMASPHERE CLINIC, I resolved client issues across live chat, email, and phone while keeping treatment and purchase records accurate. I implemented a CRM feedback tracking system that improved overall satisfaction by 90%.

At JCORE GLOBAL, I handled more than 100 customer chats and emails a day, coordinating order updates and delivery support. My chat support helped reduce complaint escalations by 75%.

At SUNRISE CONTRACTING, I made more than 120 outbound calls daily to commercial property decision-makers, qualifying leads and scheduling appointments for senior contractors. I also confirmed meetings and prepared daily activity reports.
```

## Experience

### Business Development Representative

Sunrise Contracting. Jan 2025 - Feb 2026

```text
Conducted 120+ outbound calls daily to commercial property owners and managers to introduce services and schedule appointments. Qualified leads, handled objections, and prepared daily activity reports.
```

Skills: Outbound-Calling, Lead-Qualification, Appointment-Setting, CRM, Reporting, Communication-Skills, Objection-Handling

### Customer Support/Client Retention Executive

Dermasphere Clinic. Nov 2023 - Dec 2024

```text
Maintained 100% accuracy in client portfolios and resolved complex issues across live chat, email, and phone. Implemented a feedback tracking system that boosted satisfaction by 90% and increased average purchase value by 30%.
```

Skills: CRM, Customer-Support, Customer-Retention, Upselling, Cross-Selling, Feedback-Management, Communication-Skills

### Customer Support/Sales Executive

Jcore Global. Jul 2021 - Sep 2023

```text
Handled 100+ daily customer chats and emails, managed the end-to-end sales process, and resolved issues reducing escalations by 75%. Monitored shipments and conducted post-service check-ins.
```

Skills: Customer-Support, Sales, Live-Chat, Email-Support, Order-Management, Logistics-Coordination, Problem-Solving

### B2B Sales Executive

GoTu. Jun 2019 - May 2021

```text
Conducted high-volume outbound calling to dental and healthcare practices to introduce on-demand staffing solutions. Prospected 50-100+ decision-makers daily and maintained accurate CRM documentation.
```

Skills: B2B-Sales, Outbound-Calling, Prospecting, Lead-Qualification, CRM, Pipeline-Management, Cold-Calling

## Education

### University of Lagos

Master of Science, Industrial Relations and Personnel Management

```text
Master of Science in Industrial Relations and Personnel Management with a specialization in Human Resource Development and Training, completed in 2021.
```

### Middlesex University

Bachelor of Science, Human Resources Management

```text
Bachelor of Science in Human Resources Management from Middlesex University, completed in 2016.
```

## Tech stack

- Salesforce
- Shopify
- Intercom
- Slack
- Microsoft Teams
- Zendesk
- HubSpot
- Google Workspace
- WordPress
- Calendly
- Gorgias

To contact Lilian, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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