# L G

L G is a remote worker on Himalayas, Deskside Support Professional at Pomeroy, based in United States.

Source: https://himalayas.app/@lg01

```text
IT Support Technician at Pomeroy who provided Level 2 support and helped deliver equipment refreshes in medical manufacturing.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 60k+ USD |
| Job categories | IT Support Technician, Deskside Support Technician, Service Desk Analyst, Field Service Technician, IT Asset Specialist, Help Desk Technician |
| Skills | Tier 1 Support, Tier 2 Support, Desk Side Support, Remote Technical Support, Field Services, Hardware Break Fix, Hardware Diagnostics, Desktop Support, end user support, Win7, Windows 8, Windows 10, Windows 11, MacOS, Linux |
| LinkedIn | https://linkedin.com/in/lugonzales |

## About

```text
At Pomeroy, I provided Level 2 deskside support for B. Braun Medical Inc., troubleshooting hardware, software, operating system, and connectivity issues in a medical manufacturing environment. I also assisted with equipment refreshes, deployments, and workstation setup.

At Lehigh Valley Health Network, I provided remote help desk support to healthcare employees and helped Epic MyChart users with account access. I documented incidents and escalated issues that needed additional support.

Across field service, service desk, and IT support roles, I’ve worked with Windows and macOS systems, enterprise applications, and IT equipment. I also supported inventory operations for St. Luke’s University Health Network, recording and verifying asset details using Microsoft Excel.
```

## Experience

### Deskside Support Professional

Pomeroy. Mar 2026 - Oct 2026

```text
Provided Level 2 deskside and end-user technical support in an enterprise medical manufacturing environment. Diagnosed and resolved hardware, software, and connectivity issues, and supported equipment refreshes and deployments.
```

Skills: Dell, Windows, Hardware-Break-Fix, Component-Replacement, equipment-setup, Workstation-Configuration, Troubleshooting, Ticketing-Systems, ServiceNow, Service-Manager

### Field Service Technician

Hemmersbach. Aug 2025 - Mar 2026

```text
Delivered onsite technical support and field service for enterprise customers. Configured Lenovo and HP systems, performed hardware diagnostics and break/fix repairs, and traveled to client locations.
```

Skills: Lenovo, Windows, Hardware-Diagnostics, Break-Fix, Component-Replacement, UEFI, Firmware, POS-systems, Workstations

### IT Equipment Inventory Specialist

Talon Professional Services. Apr 2025 - Jul 2025

```text
Supported IT equipment inventory operations across 17 hospital locations, tracking over 30,000 assets. Recorded and verified asset information using Microsoft Excel and coordinated with local IT personnel.
```

Skills: Excel, Asset-Tracking, Inventory-Management, IT-Equipment, Documentation

### Remote Help Desk Support Analyst

Lehigh Valley Health Network. May 2023 - Mar 2025

```text
Provided remote technical support to healthcare employees, troubleshooting hardware, software, and connectivity issues. Supported Epic MyChart users and documented incidents in service management systems.
```

Skills: Windows, MacOS, Microsoft-365, Epic-MyChart, Remote-Support, Troubleshooting, Service-Management, Ticketing

### Remote Service Desk Analyst

CAI Inc.. Feb 2021 - Mar 2023

```text
Delivered remote enterprise service desk support for end users, resolving hardware, software, and connectivity issues. Processed incidents and service requests through IT service management systems.
```

Skills: ITSM, Ticketing, Remote-troubleshooting, Account-Administration, Access-Troubleshooting, Documentation

### IT Support Technician

ABEC Inc.. Sep 2020 - Feb 2021

```text
Provided technical support for Windows workstations and software applications. Assisted with Active Directory user administration and Microsoft 365 permissions, and configured workstations for end users.
```

Skills: Windows, Active-Directory, Microsoft-365, Workstation-Configuration, Troubleshooting, Documentation

### Help Desk Technician Intern

Lehigh Valley Technology Company. Aug 2019 - Dec 2019

```text
Provided onsite and remote technical support for Windows computers and end-user technology. Assisted with troubleshooting Microsoft Office 365, VPN connectivity, printers, and VoIP devices.
```

Skills: Windows, Microsoft-Office-365, VPN, Printers, VoIP, Workstation-Configuration, Inventory, Documentation

## Education

### University of Pennsylvania

Full Stack Flex Program Certificate, Full Stack Development. 2021 - 2022

```text
Completed the Full Stack Flex Program Certificate from August 2021 to February 2022.
```

### Northampton Community College

Associate of Applied Science, Computer Information Technology. 2018 - 2020

```text
Associate of Applied Science in Computer Information Technology with a focus on Application Development, completed from July 2018 to May 2020.
```

## Tech stack

- Linux
- macOS
- Windows 10
- Microsoft Excel
- Citrix
- ServiceNow
- Microsoft 365

To contact L, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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