# Leticia Rocha Morris

Leticia Rocha Morris is a remote worker on Himalayas, Customer Service Representative at Smurfit WestRock, based in United States.

Source: https://himalayas.app/@leticiarochamorris

```text
I manage complex customer accounts, billing, and order issues in fast-paced operations.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | United States |
| Authorized to work in | United States |
| Job categories | Customer Service Representative, Customer Service, Customer Success Manager, Account Manager, Billing Specialist, Accounts Receivable Specialist, Operations Supervision, Nutritionist, Customer Representative, Customer Support Representative, Customer Service Representative (CSR), Customer Experience Representative, Customer Operations Representative, Customer Service Associate, Customer Support Agent, Customer Service Technician |
| Skills | Customer Service, Account Management, Dispute Resolution, Billing, Invoicing, Returns, Customer Credit, Financial Data Entry, Purchase Order Management, Office 365, Email Support, Payment Reconciliation, Accounts Receivable, Inventory Management, Portuguese, English, Spanish, Team Supervision, Attentive |

## What I'm looking for

```text
I'm looking for a customer-focused role where I can manage complex accounts, resolve billing and order issues, collaborate across teams, and continue developing my communication and operational skills.
```

## About

```text
At Smurfit WestRock, I manage three of the largest-revenue and most complex corporate customer accounts, resolving order details, billing discrepancies, returns, credits, and delivery issues. I work closely with sales, scheduling, production, and customers while handling high volumes of calls and emails accurately.

Previously, I supervised forty employees at Nossa Senhora das Dores Hospital, hiring, training, and coaching staff while implementing nutrition policies and maintaining financial records. I bring bilingual communication in Portuguese, English, and Spanish, along with a proactive commitment to growing my skills.
```

## Experience

### Customer Service Representative (current)

[Smurfit WestRock](https://himalayas.app/companies/smurfit-westrock-company). Jan 2023 - Present

```text
Managed the three largest-revenue and most complex corporate customer accounts, ensuring high customer satisfaction. Handled high-volume calls and emails, processed purchase orders and invoices, and resolved discrepancies including returns, credits, and inventory management.
```

Skills: Account-Management, Purchase-Order-Management, Invoicing, Accounts-Receivable, Dispute-Resolution, Customer-Credit, Inventory-Management, Payment-Reconciliation, Office-365

## Education

### Federal University of Minas Gerais

Bachelor of Science, Nutrition Science. 2013 - 2018

```text
Studied Nutrition Science at the Federal University of Minas Gerais from 2013 to 2018.
```

## Tech stack

- Attentive

To contact Leticia, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [Danna Ayala](https://himalayas.app/@dannaayala): Client Account Specialist / Customer Service, US Foods
- [Elizabeth Angeline](https://himalayas.app/@elizabethangeline): Engagement Specialist, Adecco Group / LHH
- [Erica Bates](https://himalayas.app/@Ericabuford): Account Coordinator, Mission Lane
- [Jody User](https://himalayas.app/@jodyuser): Customer Service Manager, Progressive
- [Juenna Gooch](https://himalayas.app/@juennagooch): Customer Service Representative, UnitedHealth Group
- [Julio Payan](https://himalayas.app/@juliopayan): Shipping Manager, SpectraPure Inc.
- [Marizol Delgado](https://himalayas.app/@marizoldelgado): Customer Service Representative, Sutherland Global Services
- [Deahanna Silmon](https://himalayas.app/@deahannasilmon): Senior Account Expert, T Mobile
- [Makinde Pecanha](https://himalayas.app/@makindepecanha): Worker Owner, Other Avenues
- [Lorren Galloway](https://himalayas.app/@lorrengalloway): Customer Care Representative, Alight