# Leslie Roscoe

Leslie Roscoe is a remote worker on Himalayas, Collision Center Office/Customer Service at Hendrick Automotive Group, based in United States.

Source: https://himalayas.app/@leslieroscoe

```text
I drive sales growth, customer success, and high-performing call center operations.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 60k+ USD |
| Job categories | Business Development Manager, Sales Manager, Customer Success Manager, Call Center Manager, Operations Manager |
| Skills | Business Development, Sales, Customer Success, Call Center Management, Call Center Operations, Remote Team Management, CRM Software, TECOBI, Lead Generation, Lead Qualification, Cold Calling, Phone Canvasser, Outbound Calling, Inside Sales, Outside Sales, B2B Sales, Account Management, Customer Relationship Management, Sales Negotiation, Objection Handling, Prospecting, Telemarketing, Customer Service, Client Communication, In Person Customer Service, Office Administration, Clerical Experience, Phone Management, Multi Line Phone Systems, Scheduling, Document Management, File Organization, Data Entry, Customer Data Entry, Confidential Information Handling, Corporate Training, Coaching, Performance Management, Staffing, Sales Forecasting, Sales Metrics, Operations Management, Process Improvement, Cross Functional Collaboration, Consumer Marketing, Dealership Experience, Technology Sales, Microsoft Office, Outlook, Microsoft Word, PowerPoint, Excel, MS Access, Zoom, Video Conferencing, Typing, Computer Operation, Empathy |

## What I'm looking for

```text
I'm looking for a role where I can lead sales, customer success, or call center operations teams, improve performance through coaching and metrics, strengthen client relationships, and drive revenue growth.
```

## About

```text
I've led sales, business development, customer success, and call center operations for more than 20 years, building high-performing teams and lasting client relationships.

At Sweet Relish, I managed and motivated a work-from-home sales and service call center across the U.S. and internationally. I coached teams, generated leads through cold calling, managed client retention, and drove growth toward sales targets.

At Gerry Wood Honda, I managed the Internet and Business Development Office and BDC representatives. I tracked department and sales metrics across appointments, sold units, advertising, and inbound and outbound calls to support informed decisions.

Most recently at Hendrick Automotive Group, I supported collision repair customers from intake through vehicle delivery, coordinating with insurance adjusters, estimators, and wrecker drivers while maintaining accurate records in a fast-paced environment.
```

## Experience

### Collision Center Office/Customer Service

Hendrick Automotive Group. May 2024 - Feb 2026

```text
Supported collision repair operations by communicating with customers, insurance adjusters, estimators, and wrecker drivers. Managed scheduling, multi-line phones, vehicle tows, paperwork, and record keeping while providing exceptional customer service.
```

Skills: Customer-Service, Scheduling, Multi-Line-Phone-Systems, Record-keeping, Communication-Skills, Problem-Solving, Organization

### Sales/Service Manager

Sweet Relish. Oct 2020 - Mar 2024

```text
Managed and motivated a work-from-home call center, including auditing and coaching. Engaged in cold calling for lead generation, managed client relationships, and planned staffing, training, and performance evaluations.
```

Skills: Call-Center-Management, Sales-Management, Cold-Calling, Lead-Generation, Customer-Service, Coaching, Corporate-Trainer, Performance-Evaluation, Customer-Relationship-Management, Sales-Forecasting

### Internet Sales & Business Development Manager

Gerry Wood Honda. Nov 2011 - Apr 2017

```text
Managed store, internet, business development office, and BDC representatives. Forecasted and tracked department and sales metrics to make informed decisions on appointments, sold units, advertising, and inbound/outbound calls.
```

Skills: Business-Development, Internet-Sales, BDC-Management, Sales-Forecasting, Metrics-Tracking, Team-Management

### Business Development Coordinator

Lake Norman Chrysler Dodge Jeep RAM. Mar 2007 - Nov 2011

```text
Responded to internet-generated sales leads, qualified customers, and set appointments via email or telephone. Trained in consumer marketing and lead call center operations, with focus on lead generation, follow-up, and sales negotiation.
```

Skills: Lead-Generation, Sales-Qualification, Customer-Follow-up, Telemarketing, Consumer-Marketing, Sales-Negotiation, Process-Improvement, Cross-functional-Teams

## Education

### A.L Brown High School

High School Diploma, General Studies. 1989 - 1993

```text
Completed high school diploma at A.L Brown High School from 1989 to 1993.
```

## Tech stack

- Microsoft Excel
- Zoom
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint

To contact Leslie, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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