# Leotina Ozomah

Leotina Ozomah is a remote worker on Himalayas, Customer Support Consultant at Nakenosh Global, based in Nigeria.

Source: https://himalayas.app/@leotinaozomah

```text
Customer Support Consultant who resolved 50+ weekly complaints and maintained 95%+ customer satisfaction at Doer Media Corporation.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Salary expectations | 60k+ USD |
| Job categories | Customer Support Consultant, Customer Service |
| Skills | Customer Support, Customer Service, Complaint Resolution, Customer Satisfaction, CRM documentation, Case Management, Troubleshooting, Customer Retention, Stakeholder Relationship Management, Social Media Management, Microsoft Office, Google Workspace, CRM Systems |

## About

```text
At Doer Media Corporation, I resolved 50+ customer complaints each week and monitored a 95%+ customer satisfaction rating. I documented cases in the CRM, followed up to close issues, and provided first-level troubleshooting.

At Nakenosh Global, I supported clients by phone, email, and chat, kept them updated on issue resolution, and managed social media enquiries. At NakenohsBlvd, I served tenants across 22 retail stores and led team meetings to align on service standards and customer priorities.
```

## Experience

### Customer Support Consultant

Nakenosh Global. Nov 2023 - Apr 2026

```text
Provided customer support via phone, email, and chat, acting as the point of contact for issue resolution. Managed social media channels and maintained accurate customer records to support satisfaction and retention.
```

Skills: Customer-Support, CRM, Social-Media-Management, Issue-Resolution, Stakeholder-Management

### Customer Service Representative

NakenohsBlvd. Sep 2022 - Oct 2023

```text
Served as the main point of contact for tenants across 22 retail stores, ensuring timely resolution of issues. Led team meetings and implemented business plans to support tenant satisfaction and centre performance.
```

Skills: Customer-Service, Stakeholder-Management, Team-Leadership, Business-Planning

### Customer Service Representative

Doer Media Corporation. Jan 2020 - Aug 2023

```text
Resolved 50+ customer complaints weekly with a focus on fast, fair outcomes. Achieved and monitored a 95%+ customer satisfaction rating, documenting cases in CRM and providing first-level troubleshooting.
```

Skills: Customer-Service, Complaint-Resolution, CRM, Troubleshooting, Product-Knowledge

## Education

### University of Benin City

Bachelor of Arts, International Studies and Diplomacy

```text
Pursued a Bachelor of Arts in International Studies and Diplomacy.
```

### ALX Africa

Virtual Assistant Certification, Virtual Assistant

```text
Earned a Virtual Assistant Certification.
```

## Tech stack

- Google Workspace
- Microsoft Office

To contact Leotina, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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