# Leon Jones

Leon Jones is a remote worker on Himalayas, Senior Training Specialist & Customer Education Lead at Aurigo Software Technologies Inc., based in India.

Source: https://himalayas.app/@leonjones1

```text
Customer Education Lead at Aurigo Software Technologies who cut enterprise onboarding time by 30% and created 50+ learning videos.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 1969k+ INR |
| Job categories | Customer Education Leader, Learning Operations Manager, Instructional Designer, Corporate Trainer |
| Skills | Customer Education, SaaS Onboarding, Learning Operations, Instructional Design, Technical Documentation, Training Needs Analysis, Cohort Management, Kirkpatrick Evaluation, SCORM, Content Architecture, CCMS Governance, Heretto CCMS, DITA CCMS (Paligo), Madcap Flare, Azure DevOps |
| LinkedIn | https://linkedin.com/in/leon-jones-5653a190 |

## About

```text
At Aurigo Software Technologies Inc., I lead customer education for enterprise SaaS, reducing customer onboarding time by 30%. I directed production of 50+ instructional video modules, helping increase self-paced completion rates across 1,000+ enterprise users.

I also aligned technical content sprints with engineering releases in Azure DevOps and established a Kirkpatrick evaluation framework to improve product training.

At Ocwen Financial Solutions Pvt. Ltd., I supervised global onboarding cohorts, mentored instructional designers and authors, and developed learning programs and content standards. Earlier, I managed training for Oracle Fusion and Equator and authored troubleshooting knowledge-base articles for AOL software and broadband systems.
```

## Experience

### Senior Training Specialist & Customer Education Lead (current)

Aurigo Software Technologies Inc.. Jun 2022 - Present

```text
Spearheaded customer education strategies for major municipal clients, reducing onboarding time by 30% and driving a 40% increase in self-paced completion rates. Directed production of 50+ instructional video modules and implemented Kirkpatrick ROI evaluation frameworks.
```

Skills: Camtasia, Synthesia, Udemy, Azure-DevOps, Kirkpatrick-Evaluation, Customer-Education, SaaS-Onboarding, Content-Operations

### Senior Instructional Designer & Program Lead

Ocwen Financial Solutions Pvt. Ltd.. Mar 2017 - Jun 2022

```text
Supervised global onboarding cohorts and provided peer mentorship to junior instructional designers. Conducted cross-departmental Training Needs Analysis and standardized content workflows, reducing courseware development lifecycles by 25%.
```

Skills: Instructional-Design, Training-Needs-Analysis, Storyboarding, Gamification, Microlearning, HLD, Mentorship

### Senior Corporate Trainer & Enablement Manager

Ocwen Financial Solutions Pvt. Ltd.. Jan 2012 - Jul 2017

```text
Directed operational training and performance tracking for global onboarding cohorts. Managed multi-tier training delivery for Oracle Fusion and Equator workflow tools and partnered with technical writing teams to build standardized User Reference Manuals.
```

Skills: Oracle-Fusion, Equator, Training-Delivery, Onboarding, Documentation, Knowledge-Architecture

### Bankruptcy Coordinator & Technical Support Associate

Ocwen Financial Solutions & AOL. Aug 2006 - Feb 2011

```text
Managed a high-volume portfolio of 750 loan cases adhering to Six Sigma quality compliance standards. Authored troubleshooting knowledge base articles for AOL software and broadband systems.
```

Skills: Six-Sigma, Loan-Processing, Technical-Support, Knowledge-Base-Authoring

## Tech stack

- Azure DevOps
- Camtasia
- Synthesia
- Articulate 360

To contact Leon, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [ashwini gangadhar](https://himalayas.app/@ashwinigangadhar): Senior Training and Documentation Specialist, Akamai Technologies
- [kamal narang](https://himalayas.app/@kamalnarang): Instructional Designer, Oceaneering International
- [Allan Kadhum](https://himalayas.app/@allankadhum): Training Team Manager, BA Call Centre India Private Limited
- [Sharda Bhattacharya](https://himalayas.app/@shardabhattacharya): Training Manager, NetCom Learning
- [Parag Zacharia](https://himalayas.app/@paragzacharia): Regional Director, Learning & Development & Customer Success, Emeritus
- [rashu chhettri](https://himalayas.app/@rashuchhettri): Assistant Manager Training and Transition, Firstsource Solutions Private Limited
- [Sarita R](https://himalayas.app/@saritar): Learning Design Manager, Erulearning Solutions Limited (Emeritus)
- [Nikhil Kursija](https://himalayas.app/@nikhilkursija): Lead Consultant, Instructional Design, Icertis
- [Reshma Halder](https://himalayas.app/@reshmahalder): Learning & Development / Banking Trainer, Bluevine
- [Abdul Malik Zubair](https://himalayas.app/@abdulmalikzubair): Expert Instructional Designer, Sanofi