# Leonard Andre Hernandez Botello

Leonard Andre Hernandez Botello is a remote worker on Himalayas, Senior Manager, Training & Tech Operations at U.S.-Based Real Estate Team, based in Venezuela.

Source: https://himalayas.app/@leonardandrehernande

```text
CRM and business automation specialist at a U.S.-based real estate team who integrated Retell AI workflows with GoHighLevel and Follow Up Boss.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Venezuela |
| Authorized to work in | Venezuela |
| Salary expectations | 30k+ USD |
| Job categories | Business Automation Specialist, CRM Specialist, CRM Integration Specialist |
| Skills | GoHighLevel, CRM Configuration, CRM Integration, Business Process Automation, Workflow Automation, Lead Management, Lead Routing, Customer Journey Automation, Make.Com, Zapier, Retell AI, Follow Up Boss (FUB) CRM, REST APIs, Webhooks, HTTP |

## About

```text
At a U.S.-based real estate team, I configured GoHighLevel and Follow Up Boss pipelines, forms, tags, lead routing, and follow-up workflows. I also built and tested outbound lead workflows with eligibility filters and calling-hour controls.

I integrated Retell AI voice and SMS workflows with both CRMs through Make.com, mapping lead data and coordinating follow-up actions. I diagnosed automation failures, incorrect routing, and data-quality issues.

For an external client, I delivered a GoHighLevel implementation from requirements to launch, including course structure, automated lesson access, email communications, testing, and post-launch support. I also migrated training content from Trainual and coached team members on system adoption.

I created CRM-connected landing pages and funnels, and developed a Google Sheets onboarding tracker using Claude Code and Google Apps Script. Earlier, I supported U.S. real estate teams with lead follow-up and transaction operations, and contributed to application and integration projects as a Computer Science & IT Intern at E-VOLVE CORPORATE TECHNOLOGY.
```

## Experience

### Senior Manager, Training & Tech Operations

U.S.-Based Real Estate Team. May 2026 - Sep 2026

```text
Configured and maintained GoHighLevel and Follow Up Boss environments, integrated Retell AI workflows, and delivered external client implementations. Built and tested outbound lead workflows and migrated training content.
```

Skills: GoHighLevel, Follow-Up-Boss-(FUB)-CRM, Retell-AI, Make.Com, Zapier, REST-APIs, Webhooks, Google-Apps-Script, Claude-Code, CRM-Configuration, Lead-Routing, Workflow-Testing, Troubleshooting, SOPs, User-Training

### CRM & Automation Manager

U.S.-Based Real Estate Team. Mar 2026 - May 2026

```text
Managed CRM and automation systems, including pipelines, custom fields, forms, tags, and lead routing. Integrated AI voice/SMS workflows and ensured data quality and automation reliability.
```

Skills: GoHighLevel, Follow-Up-Boss-(FUB)-CRM, Retell-AI, Make.Com, Zapier, REST-APIs, Webhooks, Lead-Routing, Workflow-Testing, Troubleshooting, Data-Hygiene

### Real Estate Virtual Assistant

U.S. Real Estate Brokerage. May 2020 - Apr 2025

```text
Supported U.S. teams with contact records, lead follow-up, scheduling, and transaction operations using Follow Up Boss, Ylopo, and Microsoft 365.
```

Skills: Follow-Up-Boss-(FUB)-CRM, Ylopo, Microsoft-365, Lead-Follow-Up, Scheduling, Transaction-Operations, Data-Management

### Computer Science & IT Intern

E-Volve Corporate Technology. Apr 2024 - Aug 2024

```text
Contributed to internal application and integration projects, functional testing, documentation, and technical troubleshooting.
```

Skills: Functional-Testing, Documentation, Troubleshooting, Integration-Projects

### Administrative Support

U.S.-Based Real Estate Team

```text
Provided administrative support including data entry, scheduling, and customer communication.
```

Skills: GoHighLevel, Follow-Up-Boss-(FUB)-CRM, Microsoft-365, Scheduling, Client-Communication

### Onboarding Team Lead

U.S.-Based Real Estate Team

```text
Led onboarding processes and trained team members on CRM workflows and system adoption. Developed tracking tools and documented procedures.
```

Skills: GoHighLevel, Google-Sheets, Google-Apps-Script, Training, SOPs, Workflow-Documentation

### Administrative Trainer

U.S.-Based Real Estate Team

```text
Trained administrative staff on CRM usage and workflow processes. Supported system adoption and troubleshooting.
```

Skills: GoHighLevel, Training, Troubleshooting, SOPs

## Education

### University of the People

Bachelor of Science, Computer Science

```text
Pursuing a Bachelor of Science in Computer Science.
```

## Tech stack

- Pipelines
- Google Sheets
- Zapier
- Retell AI
- Claude Code
- Trainual
- Microsoft 365
- Google Apps Script
- Make.com
- REST APIs

To contact Leonard Andre, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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