# Leila Muhia

Leila Muhia is a remote worker on Himalayas, Customer Service Representative at Call Center International, based in Kenya.

Source: https://himalayas.app/@leilamuhia

```text
Customer Service Representative at Call Center international who handled customer inquiries, resolved complaints, and guided customers through product decisions.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Kenya |
| Authorized to work in | Kenya |
| Salary expectations | 60k+ USD |
| Job categories | Customer Service |
| Skills | Customer Service, Customer Relationship Management, Customer inquiry handling, Complaint Resolution, Call Handling, telephone etiquette, Customer Follow up, Product Information, Conflict Resolution, Computer Literacy |

## About

```text
At Call Center international, I responded to customer inquiries, provided accurate information, and assisted with questions, concerns, and complaints.

I handled phone calls, messages, and customer follow-ups, and shared product information to help customers make informed decisions.

I resolved customer issues while maintaining professionalism and built positive customer relationships. I hold a Diploma in Applied Biology from Thika School of Medical and Health Sciences.
```

## Experience

### Customer Service Representative

Call Center International. May 2024 - Oct 2026

```text
Responded to customer inquiries and provided accurate information. Resolved customer issues while maintaining professionalism and ensuring customer satisfaction.
```

Skills: Customer-Service, Communication-Skills, Active-Listening, Problem-Solving, Conflict-Resolution, Call-Handling, telephone-etiquette, Time-Management, Multitasking, Teamwork, Computer-Literacy

## Education

### Thika School of Medical and Health Sciences

Diploma, Applied Biology. 2021 - 2023

```text
Pursued a Diploma in Applied Biology from 2021 to 2023.
```

### Icaciri Secondary School

KCSE, General Studies. 2017 - 2021

```text
Completed Kenya Certificate of Secondary Education (KCSE) from 2017 to 2021.
```

### Gatundu Primary School

KCPE, General Studies. 2009 - 2016

```text
Completed Kenya Certificate of Primary Education (KCPE) from 2009 to 2016.
```

## Tech stack

- Google Analytics

To contact Leila, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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