# Leandro Jafeth Cruz solis

Leandro Jafeth Cruz solis is a remote worker on Himalayas, Trilingual Agent at Intelsat, Startek, based in Honduras.

Source: https://himalayas.app/@leandrojafethcruzsol

```text
Passionate journalism student with strong communication and trilingual skills.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Honduras |
| Authorized to work in | Honduras |
| Job categories | Journalism Intern, Journalist, Customer Support Agent, Technical Support Specialist |
| Skills | Customer Service, Technical Support, Problem Solving, Branding, Lucia, Solis, Communication Skills, Contact |

## What I'm looking for

```text
I am looking for opportunities that allow me to grow in communication and journalism, ideally in a dynamic environment that values creativity and ethical reporting.
```

## About

```text
As a journalism student, I am deeply passionate about communication and the pursuit of truth. My experience at Intelsat and Startek has equipped me with a solid set of skills that enable me to investigate, analyze, and communicate effectively. I have honed my abilities in report writing, where I meticulously document service alarms and technical issues, ensuring clarity and precision in my communications.

In my role, I have also excelled in customer service, engaging directly with clients in English, Portuguese, and Spanish. I pride myself on my ability to understand customer needs and provide accurate information, ensuring their satisfaction. Additionally, I have acted as a technical support liaison, guiding clients through connectivity issues and device configurations, which has further strengthened my problem-solving skills.

My educational background at the Universidad Nacional Autónoma de Honduras, where I am currently pursuing a degree in journalism, complements my practical experiences. I am committed to continuous learning and development in the field of communication, with a keen interest in branding and social media.
```

## Experience

### Trilingual Agent

Intelsat, Startek. Feb 2021 - Apr 2024

```text
As a Trilingual Agent, I provided customer support in English, Portuguese, and Spanish, assisting clients with technical issues related to in-flight internet services. I documented service interruptions and created detailed reports on technical problems, ensuring effective communication and customer satisfaction.
```

Skills: Customer-Support, Technical-Support, Problem-Solving, Communication-Skills

## Education

### Universidad Nacional Autónoma de Honduras

Licenciatura en periodismo, Periodismo. 2021 - 2024

```text
Cursando la carrera de Licenciatura en periodismo, donde he adquirido un sólido conjunto de habilidades en redacción de reportes, atención al cliente, soporte técnico y resolución de problemas.
```

### Instituto Evangélico Bilingüe Virginia Sapp

Bachiller en ciencias y humanidades

```text
Bachiller en ciencias y humanidades, donde desarrollé habilidades en comunicación y análisis crítico.
```

## Tech stack

- Lucia
- Contacto
- Solis

To contact Leandro Jafeth, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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