# Laxmi Laxmi

Laxmi Laxmi is a remote worker on Himalayas, Customer Support Executive at Cogent E-Service, based in India.

Source: https://himalayas.app/@laxmilaxmi1

```text
Customer Support Executive at COGENT E-SERVICE who resolved banking queries and recommended cards, loans, and EMI products.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 70k+ INR |
| Job categories | Customer Service Professional, Customer Service Executive |
| Skills | Customer Service, Customer Support, Query Resolution, Complaint Handling, Banking Support, Account Support, Debit Card Support, Credit Card Support, Loan Support, Inbound Calls, Upselling, Cross Selling, Product Recommendations, Customer Relationship Management, Process Compliance |
| LinkedIn | https://linkedin.com/in/laxmee-gowda |

## About

```text
At COGENT E-SERVICE, I handled customer queries about banking services, accounts, debit and credit cards, and loans. I assisted with card and loan concerns and shared clear service information.

I recommended suitable banking products and solutions, including credit cards, loans, and EMI-based financial products. I resolved customer concerns while following process, quality, and compliance guidelines.

At DEVYANI INTERNATIONAL PVT. LTD., I managed customer interactions in a fast-paced hospitality service environment. I provided product information and supported customers with purchasing decisions.

I also handled domestic and international customer calls, recommending relevant products and add-ons through upselling and cross-selling. I achieved monthly customer service and performance targets.
```

## Experience

### Customer Support Executive

Cogent E-Service. Jul 2024 - Aug 2026

```text
Handled customer queries related to banking services, accounts, debit/credit cards, and loans. Promoted and sold credit cards, loans, and EMI-based financial products while maintaining service quality.
```

Skills: Customer-Service, Customer-Support, Query-Resolution, Complaint-Handling, Banking-and-Financial-Account-Support, Debit-And-Credit-Card-Support, Loan-Support, Upselling, Cross-Selling, Product-Recommendations, Process-Compliance, Quality-and-Compliance

### Customer Service Executive

Devyani International Pvt. Ltd.. Jul 2021 - Jun 2024

```text
Managed customer interactions and queries in a fast-paced hospitality service environment. Performed upselling and cross-selling based on customer requirements and handled domestic and international customer calls professionally.
```

Skills: Customer-Service, Customer-Handling, Query-Resolution, Upselling, Cross-Selling, Product-Recommendations, Inbound-Calls, Hospitality, Food-and-Beverage

## Education

### University of Delhi

Bachelor of Arts, Arts

```text
Pursuing a Bachelor of Arts degree from the University of Delhi, expected to complete in 2026.
```

### Govt. Industrial Technology Institute

Computer Operating Programming Assistant, Computer Operating Programming Assistant

```text
Completed a Computer Operating Programming Assistant certification from Govt. Industrial Technology Institute in 2025.
```

### Y. S. Y International School

12th, General

```text
Completed 12th grade from Y. S. Y International School in 2023.
```

### Leelawati Public School

10th, General

```text
Completed 10th grade from Leelawati Public School in 2021.
```

## Tech stack

- Microsoft Excel
- Microsoft PowerPoint

To contact Laxmi, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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