# Lavender Tshuma

Lavender Tshuma is a remote worker on Himalayas, Reservations Officer at Cresta Hotels, based in Zimbabwe.

Source: https://himalayas.app/@lavendertshuma

```text
Reservations Officer at Cresta Hotels, converting 92% of accommodation and conferencing enquiries into bookings.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Zimbabwe |
| Authorized to work in | Zimbabwe |
| Salary expectations | 41k+ USD |
| Job categories | Reservation Officer, Virtual Assistant |
| Skills | Reservations Management, Channel Management, Guest Relations, Guest Communication, inquiry handling, Booking Administration, Availability Management, Booking Modifications, Cancellations, Deposit Management, Review Management, Front Office Administration, Rate Loading, Invoicing support, Business Communication |

## What I'm looking for

```text
I’m offering lodges, guesthouses and tour operators remote reservations, enquiry and guest-communication support from a fully equipped home office, working in Southern African and European time zones.
```

## About

```text
At Cresta Hotels, I manage accommodation reservations end to end on Protel Air, from the first enquiry through booking confirmations and amendments. I handle bookings across Booking.com, Expedia, Agoda and the Cresta website, maintaining a 92% enquiry-to-booking conversion rate across accommodation and conferencing enquiries.

I coordinate with front office, housekeeping and finance on arrivals, special requests and payment follow-ups. I also offer lodges, guesthouses and tour operators remote reservations and guest-communication support from my home office in Bulawayo, working across Southern African and European time zones.
```

## Experience

### Reservations Officer (current)

Cresta Hotels. Jan 2023 - Present

```text
Manage accommodation reservations end to end on Protel Air, from first enquiry to confirmed booking and amendments. Handle bookings and availability across multiple channels including Booking.com, Expedia, Agoda and the Cresta website.
```

Skills: Protel-Air, Booking.Com, Expedia, Agoda, Reservations-Management, Guest-Relations, Channel-Management, Business-Communication, Customer-Service, Multi-Channel-Correspondence

## Education

### Cambridge International

Cambridge International Diploma in Business, Business. Grade: Distinction in Effective Business Communication

```text
Completed the Cambridge International Diploma in Business with a Distinction in Effective Business Communication.
```

### City & Guilds

City & Guilds Certification, Office Procedures. Grade: First Class Passes

```text
Achieved six First Class Passes in office procedures, word processing, desktop publishing, and business English.
```

## Tech stack

- Microsoft Office

To contact Lavender, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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