# LaVell Taylor

LaVell Taylor is a remote worker on Himalayas, Group Medicare Consumer Engagement Professional at Humana, based in United States.

Source: https://himalayas.app/@lavelltaylor

```text
Compassionate customer engagement professional with healthcare expertise.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | United States |
| Authorized to work in | United States |
| Job categories | Customer Engagement Specialist, Virtual Learning Support Specialist, Healthcare Customer Service Representative, Remote Specialist, Customer Engagement Manager, Engagement Specialist, Customer Engagement, Engagement Manager, Customer Experience Specialist, Customer Success Professional, Engagement Lead |
| Skills | Customer Service, Verbal Communication, Written Communication, Problem Solving, Empathy, Active Listening, Healthcare Call Center Experience, Time Management, Remote Work, Salesforce, Zendesk, Slack, Microsoft Teams, Outlook, Excel, Google Drive, Calendly, Zoom |

## What I'm looking for

```text
I am looking for a role in a company that values innovation and exceptional service, where I can contribute to improving member satisfaction and grow professionally.
```

## About

```text
Hello, I’m LaVell D. Taylor, a dedicated professional with over four years of experience in customer engagement, virtual support, and healthcare benefits education. My approach is compassionate and solutions-driven, aligning with the mission of improving the health and well-being of the people I serve. I excel in clear communication, efficiently resolving concerns, and making every interaction feel personal, even in a virtual environment.

Currently, I work as a Group Medicare Consumer Engagement Professional at Humana, where I assist Medicare members with plan benefits, enrollment, and issue resolution. My previous role as a Virtual Support Specialist at Global Elite honed my customer service skills, achieving a 95% satisfaction rating while maintaining HIPAA compliance. I am eager to grow within a company that values innovation, equity, and exceptional service, and I believe my background in healthcare support and commitment to member satisfaction makes me a strong fit for your team.
```

## Experience

### Group Medicare Consumer Engagement Professional (current)

[Humana](https://himalayas.app/companies/humana). May 2024 - Present

```text
Assisted Medicare members with plan benefits, enrollment, and issue resolution. Provided compassionate, clear support tailored to senior customers, utilizing internal systems to manage member accounts and maintain compliance.
```

Skills: Customer-Service, Problem-Solving, Active-Listening, Time-Management

### Virtual Support Specialist

Global Elite. Apr 2020 - Present

```text
Provided customer service for healthcare and insurance clients, achieving a 95% satisfaction rating. Handled inquiries about benefits, eligibility, and claims across multiple channels, while maintaining HIPAA compliance and updating records in Salesforce and internal tools.
```

Skills: Customer-Service, Healthcare, Insurance, Salesforce, Zendesk, Slack, Microsoft-Teams, Outlook, Excel, Google-Drive, Calendly, Zoom, HIPAA

## Education

### Concorde Career College

Associate’s Degree, General Studies

```text
Currently pursuing an Associate's Degree, with completion pending. Developing skills and knowledge in a professional field.
```

### Hopeworks

High School Diploma, General Studies

```text
Completed coursework and earned a High School Diploma.
```

## Tech stack

- Salesforce
- Gmail
- Zendesk
- Calendly

To contact LaVell, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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