# Laurer Achieng

Laurer Achieng is a remote worker on Himalayas, Customer Service Representative at Nakama Tech, based in Kenya.

Source: https://himalayas.app/@laurerachieng

```text
I support customers and office operations through outbound service, records management, and clear communication.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Kenya |
| Authorized to work in | Kenya |
| Job categories | Customer Service Representative, Business Administrator, Office Administrator, Administrative Assistant, Customer Support Representative, Receptionist, Customer Representative, Customer Service Representative (CSR), Customer Experience Representative, Customer Service Associate, Part Time Customer Service Representative, Customer Support Agent, Customer Service |
| Skills | Customer Service, Customer Support, Outbound Calling, Project Communication, Time Management, Problem Solving, Microsoft Word, Excel, Microsoft Office, Filing, Records Management, Office Administration, Meeting Coordination, Email Management, Document Scanning, Technical Skills, Nakama |

## What I'm looking for

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I'm seeking a customer service representative role where I can support clients, communicate clearly, apply my business administration training, and grow through assigned responsibilities.
```

## About

```text
I'm currently supporting customers at Nakama Tech as an outbound customer service representative, welcoming clients, explaining products and services, and following up on their condition.

I also provide customer support for technical issues. My work focuses on clear communication, reliable follow-up, and helping clients receive great service.

During my attachment at Kenyatta National Hospital, I coordinated departmental meetings, managed office equipment, maintained records, and handled calls, emails, filing, photocopying, and scanning. I hold a Diploma in Business Administration and Studies and use Microsoft Word and Excel for office work.
```

## Experience

### Customer Service Representative (current)

Nakama Tech. Jan 2025 - Present

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Making outbound calls to welcome clients to products and services, educating them, following up on product condition, and providing customer support for technical issues.
```

Skills: Customer-Service, Outbound-Calling, Problem-Solving, Technical-Support

### Administrative Intern

Kenyatta National Hospital. Jan 2023 - Dec 2023

```text
Coordinated departmental meetings, managed office equipment and daily operations, handled calls and emails, and maintained office records.
```

Skills: Office-Management, Filing, Scanning, Customer-Service, Record-keeping

## Education

### Ngara Girls High School

Kenya Certificate of Secondary Education, Secondary Education. Grade: C-

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Kenya Certificate of Secondary Education (KCSE) with grade C- from Ngara Girls High School.
```

### Kenya Institute of Management

Certificate, Computer Packages

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Certificate in Computer Packages from the Kenya Institute of Management.
```

### Technical University of Kenya

Diploma, Business Administration

```text
Diploma in Business Administration and Studies from the Technical University of Kenya.
```

## Tech stack

- Nakama

To contact Laurer, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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