# Laura Lynch

Laura Lynch is a remote worker on Himalayas, Legal Intake / Client Relations Representative at Legal Intake Services, based in Mexico.

Source: https://himalayas.app/@lauralynch

```text
Client intake representative at Legal Intake Services, handling 200+ outbound calls daily and earning Top Performer status within five months.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Mexico |
| Authorized to work in | Mexico |
| Salary expectations | 234k+ MXN |
| Job categories | Client intake, Client Relations Representative, Customer Service, Intake Specialist |
| Skills | Client intake, Needs Assessment, Customer Relationship Management, High Volume Calls, Lead Qualification, Customer Experience, Scheduling, Follow up, CRM, Data Management, Sales, Lead Conversion, Sensitive Communication Handling, Conflict Resolution, Administrative Coordination |

## About

```text
At Legal Intake Services, I conduct detailed client intakes, gather case information, and make preliminary eligibility determinations. I handle 200+ outbound calls daily and achieved Top Performer status within five months.

I adapt to different litigation campaigns, scripts, and workflows while scheduling callbacks and keeping client records accurate. I handle sensitive and traumatic conversations with professionalism and discretion.

At Peluditos de La Manzanilla, I founded and independently operate a community animal rescue and spay/neuter program. I’ve facilitated the sterilization of 200+ animals annually, rehomed 100+ animals, and raised $100,000+ MXN annually.

I also built and managed The Lab Café y Bebidas and Cocodrilitos Daycare, overseeing their operations and customer or family relationships. Across my work, I’ve handled client communication, scheduling, team coordination, and day-to-day business needs.
```

## Experience

### Legal Intake / Client Relations Representative (current)

Legal Intake Services. Jan 2026 - Present

```text
Conduct detailed client intakes, gather case information, and make preliminary eligibility determinations. Achieved Top Performer status within five months while making 200+ outbound calls daily.
```

Skills: GoHighLevel, Microsoft-Teams, Slack, Client-intake, Client-Relations, High-Volume-Calls, Lead-Qualification, CRM, Data-Management, Sensitive-Communication, Conflict-Resolution, Remote-Collaboration

### Founder & Program Director (current)

Peluditos de La Manzanilla. Jan 2020 - Present

```text
Founded and independently operated a community animal rescue and spay/neuter program supporting 40+ animals at a time. Facilitated sterilization of 200+ animals annually and rehomed 100+ animals.
```

Skills: Donor-Relations, Volunteer-Management, Social-Media, Community-Outreach, Operations-Management, Relationship-Building, Fundraising

### Owner & Manager

The Lab Café y Bebidas. Jan 2017 - May 2025

```text
Built the café from the ground up, overseeing design, development, launch, and daily operations. Managed all aspects including customer service, staffing, scheduling, purchasing, finances, marketing, and vendor relationships.
```

Skills: Business-Management, Customer-Service, Staffing, Scheduling, Purchasing, Financial-Management, Marketing, Vendor-Relations, Social-Media, Adaptability

### Owner & Manager

Cocodrilitos Daycare. Jan 2019 - Dec 2023

```text
Purchased and transformed a building into a fully operational daycare, developing the business from the ground up. Managed staffing, scheduling, parent communication, administration, and daily operations.
```

Skills: Business-Management, Staffing, Scheduling, Parent-Communication, Administration, Operations, financial-evaluation

### Massage Therapist

Independent & Spa Practice. Jan 2015 - Dec 2018

```text
Managed client relationships, scheduling, communication, and individualized service while operating independently.
```

Skills: Client-Relations, Scheduling, Communication-Skills, Individualized-Support

### Person in Charge

Newport Avenue Market. Jan 2013 - Dec 2015

```text
Supervised employees, customer service, and daily operations in a high-volume retail environment.
```

Skills: Supervision, Customer-Service, Operations, Retail

### Manager

Neuro Float Studio. Jan 2011 - Dec 2013

```text
Managed daily operations, scheduling, customer relationships, and staff responsibilities.
```

Skills: Operations-Management, Scheduling, Client-Relations, Staff-Management

### Student Manager

The Gardens, University of Wyoming. Jan 2010 - Dec 2011

```text
Managed student employees and day-to-day operational responsibilities.
```

Skills: Student-Management, Operations

### Crew Leader

Wyoming Conservation Corps. Jan 2009 - Dec 2009

```text
Led field crews and coordinated daily work activities in a team-oriented environment.
```

Skills: Leadership, Team-Coordination, Fieldwork

## Education

### Central Oregon Community College

Certificate, Massage Therapy. 2014 - 2015

```text
Completed a Massage Therapy Certificate program at Central Oregon Community College from 2014 to 2015.
```

### University of Wyoming

Master of Arts, Political Science. 2009 - 2012

```text
Earned a Master of Arts in Political Science from the University of Wyoming from 2009 to 2012.
```

### University of Wyoming

Bachelor of Arts, Political Science. 2006 - 2009

```text
Earned a Bachelor of Arts in Political Science from the University of Wyoming from 2006 to 2009.
```

## Tech stack

- Mailchimp
- Slack
- Microsoft Teams
- HubSpot
- Google Workspace
- WordPress
- Google Sheets
- Divi
- Canva

To contact Laura, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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