# Latt Thwin Zaw Ye

Latt Thwin Zaw Ye is a remote worker on Himalayas, Learning & Development Unit Manager at Sathapana Microfinances Myanmar, based in Myanmar.

Source: https://himalayas.app/@lattthwinzawye

```text
Learning & Development Unit Manager at Sathapana Microfinances Myanmar, aligning annual training plans with employee development and succession planning.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Myanmar |
| Authorized to work in | Myanmar |
| Salary expectations | 30k+ USD |
| Job categories | Learning And Development Manager, Learning And Development Specialist, Corporate Trainer, Training Manager |
| Skills | Learning and Development, Training Needs Analysis, Training Program Design, Training Delivery, Training Evaluation, Competency Mapping, Talent Development, Succession Planning, Career Pathways, Performance Management, Organizational Development, Change Management, Employee Engagement, Employee Retention, Onboarding |

## About

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At Sathapana Microfinances Myanmar, I identify training needs across departments and develop annual training plans aligned with organizational goals. I also design and deliver internal training programs, then evaluate their effectiveness through feedback, assessments, and follow-ups.

At ATOM Myanmar, I trained call center representatives to respond to customer questions and complaints, and monitored agent productivity and performance. I also coordinated with internal teams and vendors to support a better customer experience.

Earlier, at Rhythm & Rhyme Co.,Ltd, I monitored agent performance, provided learning and coaching opportunities, and prepared reports to support call center goals. At Mascon International Business Service (MIBS) Co.,Ltd, I conducted Train the Trainer sessions and supported training needs analysis, planning, and evaluation.
```

## Experience

### Learning & Development Unit Manager (current)

Sathapana Microfinances Myanmar. Mar 2025 - Present

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Identify and assess training needs across departments, develop and implement annual internal training plans, and design, organize, and deliver internal training programs. Evaluate training effectiveness, monitor budgets, and support onboarding and succession planning.
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Skills: Training-Needs-Analysis, Training-Program-Design, Performance-Evaluation, Budget-Management, Onboarding, Succession-Planning, Microsoft-Office, Zoom, Microsoft-Teams

### Sr. Officer, Training & Development Business Contact center

ATOM Myanmar. Dec 2020 - Apr 2024

```text
Trained and prepared call center representatives to handle customer questions and complaints, conducted monthly audits and assessments, and monitored agent productivity and performance.
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Skills: Training, Call-Center-Operations, Customer-Service, Performance-Monitoring, Audit

### Operation Supervisor

Rhythm & Rhyme Co.,Ltd. Apr 2019 - Dec 2020

```text
Supervised call center operations, trained representatives, ensured compliance with objectives and policies, and monitored agent performance. Provided L2 support and prepared reports for management.
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Skills: Supervision, Call-Center-Operations, Training, Performance-Monitoring, Data-Analysis, Troubleshooting

### Senior Executive Trainer

Mascon International Business Service (MIBS) Co.,Ltd. Oct 2018 - Apr 2019

```text
Conducted training sessions including Train the Trainer, monitored trainer performance, and managed the Learning Portal System. Reported on training needs analysis and evaluation.
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Skills: Training, Train-The-Trainer-(TTT), Performance-Monitoring, LMS, Training-Needs-Analysis

### Executive Trainer

Business Outsource Solution Services Co., ltd. Jun 2016 - Oct 2018

```text
Delivered training programs and supported employee development initiatives.
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Skills: Training, Employee-Development

### Employee Relationship Trainer; on Call & Data Entry

Business Outsource Solution Services Co., ltd. Jun 2015 - Jun 2016

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Trained employees on call handling and data entry procedures.
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Skills: Training, Call-Handling, Data-Entry

## Education

### Yangon University of Economics

Advance in Business Studies, Business

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Completed advanced studies in business from Yangon University of Economics.
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### Oxford

Professional Diploma, Business Management and Administration

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Earned a Professional Diploma in Business Management and Administration from Oxford.
```

## Tech stack

- Microsoft Teams
- Zoom
- Microsoft Outlook
- Microsoft Office

To contact Latt, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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