# Latricia Lovelace

Latricia Lovelace is a remote worker on Himalayas, Customer Support / Service Desk at TEKsystems - Capital Blue Cross, based in United States.

Source: https://himalayas.app/@latricialovelace1

```text
IT & Customer Support Professional with 5+ years supporting users in remote, high-volume environments.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | United States |
| Authorized to work in | United States |
| Job categories | IT Support Specialist, Customer Support, Service Desk, Technical Support, Retail Merchandiser, IT Support Technician, Computer Support Specialist, Technology Support Specialist, Technical Support Specialist |
| Skills | Windows Troubleshooting, MacOS, iOS, Support Ticketing Systems, Networking Concepts, Knowledge Base, Documentation, Account Access, Remote Support, Microsoft Office, SLA Management, Live Chat, ServiceNow, Windows, ICloud, Escalation Management, Technical Support |

## What I'm looking for

```text
I’m looking to continue delivering fast, compliant IT and customer support—troubleshooting Windows/macOS issues, managing tickets and access support, and partnering with teams to resolve problems while maintaining HIPAA and SLA standards.
```

## About

```text
I’m an IT & Customer Support Professional with 5+ years of experience supporting users in remote, high-volume environments. I troubleshoot Apple and Windows devices, provide account access support, and resolve customer issues using ticketing systems while maintaining strong documentation habits.

In recent roles supporting Capital Blue Cross and Get Insured, I managed customer cases, escalated issues following defined workflows, and supported compliance with HIPAA and data-security standards. Previously as an Apple Technical Support Advisor Tier 1, I troubleshot iOS/macOS hardware, software, and connectivity problems, guided users step-by-step, and handled multiple live chats while meeting SLAs.
```

## Experience

### Customer Support / Service Desk

[TEKsystems - Capital Blue Cross](https://himalayas.app/companies/teksystems). Aug 2025 - Dec 2025

```text
Provided customer support for account access, benefit inquiries, and system navigation issues in a fast-paced remote environment. Managed customer cases in ticketing systems, escalated issues per workflow, and maintained HIPAA and data-security compliance.
```

Skills: Customer-Support, Service-Desk-Support, Account-Access, Ticketing-Systems, Case-Management, HIPAA-compliance, Data-Security, Escalation-Management

### Support Specialist

[TEKsystems - Get Insured](https://himalayas.app/companies/teksystems). Oct 2024 - Jan 2025

```text
Assisted users with online healthcare enrollment and system navigation issues. Created and tracked tickets for appeals and complaints, documented troubleshooting steps, and collaborated with internal teams to resolve consumer issues.
```

Skills: Customer-Support, Healthcare-Enrollment, Ticketing-Systems, Troubleshooting, Remote-Support, Collaboration

### Technical Support Advisor Tier 1

Kelly Connect - Apple Technical Support. Sep 2022 - Oct 2023

```text
Provided Tier 1 technical support for Apple devices (iOS and macOS), troubleshooting hardware, software, and connectivity issues. Guided users through step-by-step solutions, resolved cases via knowledge-base resources, and managed multiple live chats while meeting SLAs.
```

Skills: Live-Chat, Tier-1-Technical-Support, MacOS-Support, hardware-troubleshooting, Technical-Troubleshooting, Connectivity-Issues, Knowledge-Base, Troubleshooting, Ticketing-Systems, SLA-Management, Remote-Support, Documentation

### Merchandiser

[Acosta Sales & Marketing](https://himalayas.app/companies/acosta). Jun 2021 - Dec 2022

```text
Collected and reported data from store visits and maintained distribution and merchandising displays. Performed audits, managed stock rotation/pricing, received mail for distribution, and supported client sales opportunities by prioritizing workload based on store assignments.
```

Skills: Merchandising, Store-Visit-Data-Collection, Reporting, Distribution-and-Display-Maintenance, Stocking, Stock-Rotation, Pricing, Audit, Prioritization, Sales-Support

## Tech stack

- iCloud
- iOS
- macOS
- Windows
- ServiceNow
- Remote

To contact Latricia, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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