# Latifa Bey

Latifa Bey is a remote worker on Himalayas, Customer Relations Specialist at Booking.com, based in United Kingdom.

Source: https://himalayas.app/@latifabey

```text
Customer relations specialist at Booking.com handling complex disputes and supporting colleague training, onboarding and operational improvements.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United Kingdom |
| Authorized to work in | United Kingdom |
| Salary expectations | 44k+ GBP |
| Job categories | Customer Relations Specialist, Learning And Development Specialist, Training Specialist, Administrative Assistant, Data Analyst |
| Skills | Client Relations, Dispute Resolution, Case Escalation, Learning and Development, Training Facilitation, Onboarding, E Learning Content Development, Administrative Coordination, Documentation And Records Management, Scheduling, Data Entry, Data Quality Assurance, Reporting and Dashboards, Data Analysis, GDPR |

## About

```text
At Booking.com, I handle complex travel-related enquiries and disputes, documenting sensitive cases and working toward timely resolution. I work across French, English and Arabic while applying GDPR and data-protection requirements.

I’ve contributed to colleague training, onboarding and development initiatives, and co-led training with colleagues. As Customer Relations Transition Week Lead, I led a transition programme for new colleagues and developed supporting materials and tracking spreadsheets.
```

## Experience

### Customer Relations Specialist (current)

Booking.com. Apr 2022 - Present

```text
Handle complex travel-related enquiries and disputes, including sensitive cases requiring accurate documentation and timely resolution. Work across French, English and Arabic, applying GDPR and data-protection requirements when processing customer information.
```

Skills: Client-Relations, Dispute-Resolution, GDPR, Data-Protection, Documentation, Case-Escalation, Coaching, Cross-team-Collaboration, Training, Onboarding, Change-Management, French, English, Arabic

### Innovation Lab Specialist

Booking.com. Jan 2026 - Dec 2026

```text
Contributed to early Partner Offer pilot stages and the transition of internal products and processes.
```

Skills: Product-Development, Process-Improvement, Project-Coordination

### Employee Engagement & Wellbeing Support

Booking.com. Jan 2024 - Dec 2025

```text
Created an informational video about ClassPass and employee benefits; shared information about Ethics Ambassadors and Employee Resource Groups.
```

Skills: Employee-Engagement, Wellbeing, Video-Creation, Communication-Skills

### Learning & Development / Training Co-Lead

Booking.com. Jan 2024 - Dec 2025

```text
Co-led training with colleagues, created learning resources and facilitated sessions on change management and mental health support. Produced guidance for 1:1 documentation and meetings; supported mentoring and development through Workday.
```

Skills: Training, Learning-and-Development, Facilitation, Change-Management, Mental-Health-Support, Documentation, Mentorship, Workday

### Customer Relations Transition Week Lead

Booking.com. Jan 2024 - Dec 2024

```text
Led a transition programme for new colleagues moving into Customer Relations; developed supporting materials and tracking spreadsheets.
```

Skills: Program-Management, Training, Documentation, Spreadsheets, Onboarding

### Learning & Development Support

Booking.com. Jan 2022 - Dec 2024

```text
Assisted L&D trainers with onboarding and enrolment, created training modules and supported training delivered through online systems.
```

Skills: Learning-and-Development, Onboarding, Training-Modules, E-Learning, LMS

### French Language Teacher

SABIS International. Jan 2020 - Dec 2022

```text
Delivered French teaching using digital platforms; prepared curricula, assessments and interactive resources. Tracked learner progress, provided feedback and managed classroom activities.
```

Skills: French-Teaching, Curriculum-Development, Assessments, Digital-Platforms, Classroom-Management

### Debt Collection Agent

NCO Europe. Mar 2022 - Mar 2022

```text
Handled sensitive accounts, negotiated repayment arrangements and supported vulnerable clients in accordance with applicable procedures.
```

Skills: Debt-Collection, Negotiation, Customer-Service, Sensitive-Accounts

### Customer Service Adviser

Parcel2Go. Jun 2019 - Aug 2021

```text
Provided parcel-service support, tracked shipments and resolved service complaints.
```

Skills: Customer-Service, Shipment-Tracking, Complaint-Resolution

### Cover Supervisor / Teaching Assistant

Education agencies and schools. Jan 2017 - Dec 2020

```text
Supported lessons, classroom management, pastoral care and curriculum activities across primary and secondary settings. Assignments included Urmston Grammar School, Xaverian College, Teaching Personnel, Bespoke Education and Essential Education.
```

Skills: Teaching-Support, Classroom-Management, Pastoral-Care, Curricular-Activities

### Fashion Business Owner

Beylatissima. Jan 2012 - Dec 2014

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Managed fashion design, stock, marketing and customer relationships for a self-employed business.
```

Skills: Fashion-Design, Inventory-Management, Marketing, Customer-Relationships

### Administrative Assistant

Marie Curie Primary School. Jan 2009 - Dec 2010

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Provided school office administration, records management and day-to-day support.
```

Skills: Administration, Records-Management, Office-Support

## Education

### Université des Antilles

Master's, French as a Foreign Language. 2025 - Present

```text
Completed the first year (M1) of a Master's in French as a Foreign Language (FLE) in 2025–2026 and is continuing with the second year (M2).
```

### University of Bolton

PGCE, Education

```text
Completed a Postgraduate Certificate in Education (PGCE) in 2021.
```

### Université Lumière Lyon 2

Bachelor of Arts, Modern Languages. 2016 - 2017

```text
Earned a Bachelor of Arts in Modern Languages (English and Arabic) from 2016 to 2017, including an exchange at the University of Manchester.
```

### Université Paris 7

DAEU-A, General Studies

```text
Completed the DAEU-A (Access to Higher Education) in 2005.
```

### Lycée Jules Uhry

Baccalauréat, Literature

```text
Completed the French Baccalauréat in Literature in 2001.
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### Coursera

Professional Certificate, Data Analysis

```text
Completed the IBM Data Analyst Professional Certificate in October 2026.
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### Coursera

Professional Certificate, Data Science

```text
Completed the IBM Data Science Fundamentals with Python and SQL in 2026.
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### Coursera

Professional Certificate, Data Science

```text
Completed the IBM Statistics for Data Science with Python in 2026.
```

## Tech stack

- IBM Cognos Analytics
- Workday
- Slack
- Microsoft Teams
- Jira
- Python
- Microsoft Excel
- Zoom
- SQL
- Microsoft Office

To contact Latifa, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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