# Latiera James

Latiera James is a remote worker on Himalayas, HRIS Support Analyst at Veolia Water Technologies, based in United States.

Source: https://himalayas.app/@latierajames

```text
HRIS Support Analyst at Veolia Water Technologies, improving SAP SuccessFactors support and reducing repeat tickets by 20%.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 90k+ USD |
| Job categories | HRIS Analyst |
| Skills | HRIS Administration, SAP SuccessFactors, Employee Central, Recruiting Management, HR Systems Configuration, Workflow Automation, UAT, Regression Testing, Data Validation, Data Integrity, HR Reporting, HR Analytics, Process Optimization, Role Based Permissions, Change Control |

## About

```text
At Veolia Water Technologies, I serve as the primary HRIS support contact, resolving employee inquiries and guiding users through SAP SuccessFactors. I also improve support documentation and workflows to help employees find answers and use self-service.

Previously, at Nielsen Multimedia, I administered SAP SuccessFactors Employee Central, implemented automation solutions, and conducted UAT and regression testing. At Serta Simmons Bedding, I supported SuccessFactors and ADP integrations, improved data validation, and provided system training to HR professionals.
```

## Experience

### HRIS Support Analyst (current)

Veolia Water Technologies. Oct 2025 - Present

```text
Served as primary HRIS support contact, resolving 40+ weekly employee inquiries with a 95%+ first-contact resolution rate. Provided SAP SuccessFactors guidance, reducing repeat tickets by 20% and decreasing average ticket resolution time by 25%.
```

Skills: HRIS-Administration, SAP-SuccessFactors, ServiceNow, Troubleshooting, Knowledge-Base-Management, Process-Improvement, Change-Control, Data-Validation

### HRIS Employee Central Specialist

Nielsen Multimedia. Oct 2023 - Aug 2025

```text
Administered SAP SuccessFactors Employee Central, configuring Onboarding 2.0 and EC modules, workflows, and permissions. Streamlined data workflows, reducing manual HR transactions by 25%, and developed HR analytics dashboards for executive insights.
```

Skills: SAP-SuccessFactors, Employee-Central, Onboarding, Workflow-Configuration, UAT, Regression-Testing, Data-Integrity, HR-Analytics, Automation

### HRIS Analyst

Serta Simmons Bedding. Feb 2021 - Jul 2023

```text
Supported full lifecycle management of SAP SuccessFactors and ADP integrations. Led regression and UAT testing, reducing post-implementation defects by 20%, and configured rule-based automations to reduce HR ticket volume by 25%.
```

Skills: SAP-SuccessFactors, ADP, Recruitment, Onboarding, Offboarding, Employee-Central, UAT, Regression-Testing, Automation, Data-Validation, Excel, HR-Reporting

### HR Coordinator

Serta Simmons Bedding. Apr 2019 - Feb 2021

```text
Maintained employee lifecycle transactions in ServiceNow and SuccessFactors with 98% accuracy. Streamlined onboarding and offboarding workflows, reducing new hire setup time by 2 business days.
```

Skills: ServiceNow, SAP-SuccessFactors, Onboarding, Offboarding, Data-Integrity, HRIS

### HR Generalist

JAS Forwarding USA. Aug 2016 - Apr 2018

```text
Supported HR operations for 200+ employees, including payroll, benefits, and compliance. Led recruitment efforts, reducing time-to-fill by 10 days, and audited 500+ I-9 forms with zero ICE violations.
```

Skills: Payroll, Benefits-Administration, Compliance, Recruitment, I-9-Auditing, HR-Integration, Reporting

## Education

### Colorado Technical University

Master of Science, Project Management and Business Administration

```text
Earned a Master of Science in Project Management and Business Administration with a focus on HR Management, and a Bachelor of Science in Business Administration with a focus on Information Technology.
```

### Colorado Technical University

Bachelor of Science, Business Administration

```text
Earned a Bachelor of Science in Business Administration with a focus on Information Technology.
```

## Tech stack

- Microsoft Excel
- ServiceNow
- ADP
- SAP SuccessFactors

To contact Latiera, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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