# Larvine Asande

Larvine Asande is a remote worker on Himalayas, Customer Service Representative / Cold Caller at Call Experts, based in Kenya.

Source: https://himalayas.app/@larvineasande

```text
I resolve high-volume customer issues across phone, email, chat, and technical support workflows.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Kenya |
| Authorized to work in | Kenya |
| Salary expectations | 60k+ USD |
| Job categories | Customer Service, Customer Support Specialist, Technical Support Specialist, Virtual Assistant, IT Instructor, IT Assistant |
| Skills | Customer Service, client support, Virtual Assistant, Remote Support, Phone Support, Email Support, Live Chat, Complaint Handling, Escalation Handling, CRM Systems, Ticketing Systems, Calendar Management, Inbox Management, Workflow Optimization, Data Entry, Documentation, Technical Support, Troubleshooting, Call Centre Operations, HTML, CSS, JavaScript, Python, PostgreSQL, MySQL, Git, GitHub, Google Workspace, Microsoft Office, AI productivity tools, VSCode, Written Communication, Verbal Communication, Problem Solving, Critical Thinking, Attention To Detail, Teamwork, Relationship Management, Time Management, Adaptability |

## What I'm looking for

```text
I'm looking for a customer service, client support, virtual assistance, or technical support role where I can resolve issues end-to-end, use digital tools and CRM workflows, and contribute in a fast-paced, remote-friendly environment.
```

## About

```text
I've supported customers at Call Centre International and Call Experts, resolving high-volume inquiries, complaints, and escalations while meeting resolution-time, quality, and satisfaction targets.

At CCI, I handled order placement, delivery coordination, account inquiries, CRM updates, and product recommendations. I was recognized multiple times for exceptional performance and customer satisfaction, while supporting teammates with complex cases and system challenges.

My background as an ICT Instructor and IT Assistant helps me troubleshoot technical issues, train users on digital tools, and create clear learning materials and guides. I'm comfortable working independently in fast-paced, remote-friendly environments across phone, email, chat, and digital platforms.
```

## Experience

### Customer Service Representative / Cold Caller

Call Experts. Jan 2026 - Mar 2026

```text
Conducted outbound cold calls to prospective clients, engaging them professionally to gather information and assess needs. Facilitated live transfers to licensed financial advisors, ensuring accurate handoff of client information and context.
```

Skills: Cold-Calling, Client-Engagement, Objection-Handling, Communication-Skills

### Client Support / Customer Service Representative

Call Centre International. Sep 2024 - Jan 2026

```text
Handled high-volume inbound calls, assisting customers with order placement, delivery coordination, and account inquiries. Evaluated and resolved customer problems and complaints, managing escalations from start to completion while maintaining high customer satisfaction.
```

Skills: Inbound-Calls, Customer-Service, CRM, Escalation-Handling, Sales, Quality-Assurance

### ICT Instructor

Abacus School. Apr 2022 - Jun 2024

```text
Provided ongoing technical assistance and support to students and staff, simplifying technical concepts and guiding users through troubleshooting. Developed structured learning materials and user guides to support digital literacy and long-term understanding.
```

Skills: Technical-Support, Training, Documentation, Communication-Skills

### IT Assistant & Digital Operations Support

Targeter. May 2022 - Jan 2023

```text
Delivered technical and client support across digital platforms and social media channels, ensuring timely issue resolution. Tracked and managed customer issues through to resolution while maintaining clear, professional communication.
```

Skills: Technical-Support, Customer-Support, Social-Media, Issue-Resolution, Training

## Education

### Azahub Coding Centre

Software Engineering in IoT & Robotics, Software Engineering. 2020 - 2024

```text
Completed a Software Engineering program in IoT and Robotics from Azahub Coding Centre from 2020 to 2024.
```

### Moringa School

Certificate in Software Development, Software Development. 2021 - 2022

```text
Completed a Certificate in Software Development from Moringa School from 2021 to 2022.
```

### Power Learn Project (PLP)

Certificate in Software Engineering, Software Engineering. 2022 - 2022

```text
Earned a Certificate in Software Engineering with a focus on Dart and Python from Power Learn Project in 2022.
```

## Tech stack

- GitHub
- MySQL
- PostgreSQL
- JavaScript
- Python
- Google Workspace
- Git

To contact Larvine, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [Joseph Wangeci](https://himalayas.app/@josephwangeci): Customer care service, Call agent, Admin, IT consultant, Freelance
- [Maureen Mungara](https://himalayas.app/@maureenmungara): Virtual Assistant – Customer Support, Freelance
- [Bilha Mbaire](https://himalayas.app/@bilhambaire): Customer Support Specialist, Sedwave Ltd.
- [Mitchell Okelo](https://himalayas.app/@mitchellokelo): IT Service Desk Administrator, Call Centre International (CCI) Global
- [Huggins Ongondo](https://himalayas.app/@Huggins): Bancassurance Sales Representative, KCB Bank
- [mercy Mkimbo](https://himalayas.app/@mercymkimbo): Computer Technician, Riset Software & Systems Ltd
- [Lucyanne Wanjugu](https://himalayas.app/@lucyannewanjugu): Volunteer and Administrative Assistant, African Women Development Networks (AWDN)
- [Gilbert Gichuhi](https://himalayas.app/@gilbertgichuhi): Customer Service & Remote Support, Onq Global Kenya
- [Emmanuel Ifire](https://himalayas.app/@emmanuelifire): Freelance Virtual Assistant / Customer Support Specialist, Upwork
- [Omondi Norine Rita](https://himalayas.app/@omondinorinerita): Agripreneurship Trainer/Lecturer, Matili Technical Institute