# Lara Francois

Lara Francois is a remote worker on Himalayas, Customer Service Representative at Push Call Center, based in Haiti.

Source: https://himalayas.app/@larafrancois

```text
Customer Service Representative at Push Call Center handling chat, email, messaging, and voice support.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Haiti |
| Authorized to work in | Haiti |
| Salary expectations | 148k+ USD |
| Job categories | Customer Service, IT Support Specialist, Help Desk Technician |
| Skills | Customer Support, Live Chat, Email Support, Account Management, Billing Support, Subscription Support, Technical Troubleshooting, IT Support, Help Desk, Ticketing Systems, Customer Service Operations, Data Entry, Administrative Support, Remote Work, Microsoft Office |

## About

```text
At Push Call Center, I provide customer support through chat, email, messaging platforms, and voice channels. I handle account updates, renewals, order tracking, and customer requests.

I previously supported customers at COS with account access, login issues, subscriptions, and billing inquiries for digital streaming services. I resolved technical issues and guided customers through troubleshooting steps over chat and email.

I'm continuing self-paced training in IT Support, Help Desk Foundations, troubleshooting techniques, customer service operations, and ticketing systems.
```

## Experience

### Customer Service Representative (current)

Push Call Center. Apr 2023 - Present

```text
Delivered multi-channel support via chat, email, messaging platforms, and voice channels. Managed account updates, renewals, order tracking, and customer requests, resolving complaints professionally while maintaining accurate records and follow-ups.
```

Skills: Customer-Support, Live-Chat, Email-Support, Account-Management, Billing-Support, Technical-Troubleshooting, Problem-Solving, Data-Entry, Client-Communication, Administrative-Support, Remote-Work, Microsoft-Office

### Customer Service Representative

COS. Feb 2022 - Jan 2024

```text
Assisted customers with account access, login issues, subscriptions, and billing inquiries. Provided support for digital streaming services through chat and email, resolving technical issues and guiding customers through troubleshooting steps.
```

Skills: Customer-Support, Live-Chat, Email-Support, Account-Management, Billing-Support, Technical-Troubleshooting, Problem-Solving, Data-Entry, Client-Communication, Administrative-Support, Remote-Work, Microsoft-Office

## Education

### Institution Sainte Marguerite d’Youville

High School Diploma, General Studies

```text
Completed high school education at Institution Sainte Marguerite d’Youville in Port-au-Prince, Haiti.
```

## Tech stack

- Microsoft Office

To contact Lara, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [Daniel Boucicault junior](https://himalayas.app/@danielboucicaultjuni): Customer Service Representative, Sendwave, TTEC, Datavant
- [GERGUENS BELZUME](https://himalayas.app/@gerguensbelzume): Call Center Trainee, N/A
- [love Ceneus](https://himalayas.app/@loveceneus): Outbound Customer Service Representative, Dynamic BDC
- [Marie Sainvil](https://himalayas.app/@mariesainvil): Registration Specialist, Public Partnership LLC
- [Etienne Yronel](https://himalayas.app/@etienneyronel): Independent Insurance Agent, Independent Agent
- [izai pierre](https://himalayas.app/@izaipierre): Customer Service Representative, Exaltus World
- [Elyse Massena](https://himalayas.app/@elysemassena): Customer Service Representative, HTK Immigration Services
- [Michee Gautier Michel](https://himalayas.app/@micheegautiermichel1): Haitian Creole Interpreter, Freelance
- [Gregory Magloire](https://himalayas.app/@gregorymagloire): Call Center Agent, Long Term Dedicated Remote Operations
- [Herby Joseph](https://himalayas.app/@herbyjoseph): Office Coordinator Intern, CECARRE