# Kundan kumar Dubey

Kundan kumar Dubey is a remote worker on Himalayas, Customer Service Associate at Amazon.com, based in India.

Source: https://himalayas.app/@kundankumardubey

```text
Experienced customer service and operations leader driving process improvements and team performance.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | India |
| Authorized to work in | India |
| Job categories | Customer Service Team Leader, Customer Service Manager, Operations Manager, Process Improvement Specialist, Training And Development Manager, Entry Level Escalation Specialist, Machine Learning Data Engineer, Customer Support Team Lead, Customer Service Lead, Service Team Lead, Customer Support Lead, Remote Customer Support Team Lead, French Speaking Customer Service Team Lead, Multilingual Customer Support Team Lead, Customer Service Team Lead International Markets |
| Skills | Excel, Escalation Management, Team Leadership, Process Improvement, Customer Service, User Acceptance Testing, CRM, Stakeholder Management, Microsoft Word |

## What I'm looking for

```text
I seek a role where I can lead teams, improve processes, and apply ML-data or operational experience to enhance customer experience and drive measurable outcomes.
```

## About

```text
I am an experienced customer service and operations professional with nine years in customer-facing and escalation roles, including seven years at Amazon where I led teams, piloted process improvements, and supported machine learning–related projects. I have a strong record in escalation handling, training, and stakeholder management, and I've been recognized repeatedly for team leadership and performance.

I started in health insurance and agency distribution before moving to e-commerce and voice-data projects, gaining exposure to subject-matter expertise, user-acceptance testing, and supervising teams up to 23 people. I pursue continuous learning in machine learning and business analysis to drive measurable improvements in customer experience and operational efficiency.
```

## Experience

### Customer Service Associate

[Amazon.com](https://himalayas.app/companies/amazon). Sep 2018 - Aug 2025

```text
Resolved North America customer queries via email and chat, met performance targets, prepared reports, and supported peers with presentations to improve service delivery.
```

Skills: Live-Chat, Email-Support, Reporting, Performance-Metrics, Troubleshooting

### Resolution Specialist

[Amazon.com](https://himalayas.app/companies/amazon). Sep 2018 - Aug 2025

```text
Led escalation handling and process improvement initiatives across North America retail operations, supervising teams and piloting projects that improved customer experience and operational efficiency over seven years at Amazon.
```

Skills: QA, Team-Leadership, Process-Improvement, Customer-Service, Coaching, Escalation-Management

### Machine Learning Data Associate

[Amazon.com](https://himalayas.app/companies/amazon). Sep 2018 - Aug 2025

```text
Validated transcribed utterances and categories for Alexa development, performed user acceptance testing and supervised teams to ensure data quality and SLA adherence.
```

Skills: Data-Annotation, SLA-Management, User-Acceptance-Testing, Supervision, Documentation, QA

### Agency Manager

Aditya Birla Health Insurance. Oct 2016 - Jun 2017

```text
Set up agency distribution in East Delhi, recruited and trained agents, promoted products to retail agency holders, and achieved strong business growth as an early hire.
```

Skills: Agency-Management, Sales-Training, Recruitment, Business-Development, Reporting, Stakeholder-Management, Client-Acquisition

### Sales Manager

Religare Health Insurance. Nov 2015 - Sep 2016

```text
Managed corporate sales and channel distribution across Noida, Ghaziabad and East Delhi, handled partnerships with finance branches, trained teams, and met accelerated targets leading to a CTC hike.
```

Skills: Corporate-Sales, Distribution, Reporting, Partnership-Management

## Education

### Sabarmati University

Graduation

```text
Graduation from Sabarmati University as stated in the resume.
```

### Sanatandharam S.V. Mandir Inter College Meerut

Intermediate

```text
Completed Intermediate level education at Sanatandharam S.V. Mandir Inter College Meerut.
```

### Sanatandharam S. V. Mandir Inter College Meerut

High School

```text
Completed High School at Sanatandharam S. V. Mandir Inter College Meerut.
```

## Tech stack

- Gmail

To contact Kundan kumar, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [Charu Rastogi](https://himalayas.app/@charurastogi): Operations Manager, Amazon
- [Adithyaa Swaminathan](https://himalayas.app/@adithyaaswaminathan): Team Lead (Customer Service), Groupon Shared Services
- [Shinu Mathew](https://himalayas.app/@shinumathew1): Team Lead Service Enablement, CIBT Visas PVT LTD
- [Balbir Singh](https://himalayas.app/@balbirsingh): Senior Manager (Operations, Training, and Quality), IENERGIZER IT Services Pvt Ltd
- [Sarosh Qureshi](https://himalayas.app/@saroshqureshi): Team Leader, Europ Assistance India Pvt. Ltd
- [Poonam Borkar](https://himalayas.app/@poonamborkar): Customer Service Team Manager, Amazon
- [Salman Syed](https://himalayas.app/@salmansyed): RCA and FMEA Team Leader, AXA Global Services
- [Sunanda Bommakanti](https://himalayas.app/@sunandabommakanti): Team Lead, TDCX
- [Lisy Belcina T J](https://himalayas.app/@lisybelcinatj): Customer Service Representative, Amazon
- [Sneha Sharma](https://himalayas.app/@snehasharma4): Team Lead – Operations, Firstsource Solutions Limited