# Krystal User

Krystal User is a remote worker on Himalayas, Customer Care Specialist at Optum, based in United States.

Source: https://himalayas.app/@krystaluser1

```text
Healthcare customer service specialist at Optum processing authorization requests and helping teams navigate workflow updates.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 50k+ USD |
| Job categories | Healthcare Customer Service |
| Skills | Healthcare Customer Service, Prior Authorizations, Insurance Benefits, Patient Scheduling, Insurance Verification, HIPAA, Provider Support, Customer Support, Call Center, Data Entry, Training, Microsoft Office, Microsoft Teams, Inventory Management, POS systems |

## About

```text
At Optum, I process and build healthcare authorization requests for providers across multiple levels of care, and share updates on previous requests.

As a Subject Matter Expert, I stay current on process changes, help teammates with daily workflow questions, and assist with training new employees. I also work with management to update training aids and note templates.

At Nemours and Cardiology Physicians, I assisted patients with appointment scheduling and insurance details, collected co-insurance and co-payments, and coordinated follow-up services.

At Capital One, I supported agents and customers with online applications, account questions, and disputes, achieving a 100% Quality Assurance rating on customer calls.
```

## Experience

### Customer Care Specialist (current)

[Optum](https://himalayas.app/companies/optum). Sep 2021 - Present

```text
Provides work-from-home customer support for healthcare providers processing authorization requests across multiple levels of care. Serves as a Subject Matter Expert, assisting with training and process updates.
```

Skills: Healthcare-Customer-Service, Prior-Authorizations, Insurance-Benefits, Claims, HIPAA, Microsoft-Office, Training, Coaching, Microsoft-Teams

### Retention Specialist

Comcast Business. May 2021 - Jul 2021

```text
Assisted customers with service and package options to address concerns and prevent service disconnects. Identified customer needs and presented solutions for customers considering cancellation.
```

Skills: Customer-Service, Retention, High-Volume-Call-Center-Environments, Problem-Solving

### Surgical Coordinator

[Nemours](https://himalayas.app/companies/nemours). Feb 2020 - Jun 2020

```text
Assisted patients with scheduling appointments with the appropriate specialist based on their healthcare needs. Verified patient insurance information and collected co-insurance and co-payment amounts.
```

Skills: Patient-Scheduling, Insurance-Verification, Customer-Service, Healthcare

### Scheduler

Cardiology Physicians. Dec 2019 - Feb 2020

```text
Assisted patients during check-out and collected co-insurance and co-payment amounts. Scheduled follow-up appointments and coordinated outside testing.
```

Skills: Patient-Scheduling, Insurance, Customer-Service, Medical-Office

### Sr. Associate, Digital Resolution Team

[Capital One](https://himalayas.app/companies/capital-one-national-association). Feb 2017 - Nov 2019

```text
Supported agents and customers in a high-volume call-center environment. Assisted with online applications, account questions, disputes, and product-related concerns, achieving a 100% Quality Assurance rating.
```

Skills: Customer-Service, Call-Center, Microsoft-Office, Problem-Solving, Quality-Assurance

### Waitress

Malaga Diner. Feb 2011 - Oct 2011

```text
Provided attentive customer service in a fast-paced restaurant environment. Assisted customers with menu selections and recommendations.
```

Skills: Customer-Service, Food-Service, Menu-Knowledge

### Waitress

Buckhorn Restaurant. Jan 2010 - Nov 2010

```text
Took customer orders and entered them into the computer system. Provided attentive table service and operated the cash register.
```

Skills: Customer-Service, POS-systems, Cash-Handling

### Waitress/Bartender

[Red Lobster](https://himalayas.app/companies/redlobster). May 2006 - Oct 2007

```text
Provided customer service in a high-volume restaurant environment. Processed customer payments and balanced cash receipts.
```

Skills: Customer-Service, POS-systems, Cash-Handling, Micros-Systems, HSI-Profits-Series

### Inventory Control Clerk

[McLane](https://himalayas.app/companies/mclane-company). Apr 2004 - Oct 2005

```text
Received, counted, labeled, and inspected warehouse inventory. Maintained electronic inventory records and documented shortages and damaged merchandise.
```

Skills: Inventory-Management, Data-Entry, Microsoft-Office, Slot-It-Program

## Education

### Purdue University Global

Associate Degree, Business Administration. 2016 - 2018

```text
Associate Degree in Business Administration from Purdue University Global, completed from 2016 to 2018.
```

## Tech stack

- Microsoft Teams

To contact Krystal, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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