# Kristina Ilievska

Kristina Ilievska is a remote worker on Himalayas, Customer Support Specialist at ConnectMKD, based in Zimbabwe.

Source: https://himalayas.app/@kristinailievska

```text
Customer support and B2B sales professional delivering strong client relationships and results.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Zimbabwe |
| Authorized to work in | Zimbabwe |
| Job categories | Customer Support Specialist, Customer Support Specialist, B2B Sales, Customer Success Manager, Account Manager, Online Course Instructor, Support Specialist, Senior Customer Support Specialist, Customer Service, Customer Support Expert, Customer Service Associate |
| Skills | Help Scout, Customer Support, B2B Sales, Lead Generation, CRM (Hubspot Salesforce), Zoho, Email Support, Phone Support, Conflict Resolution, Time Management, Multitasking, Pipeline Management, Forecasting, Google Workspace, Slack, Microsoft Teams, Zoom, Trello, Notion, Live Chat, Crisp, Data Entry, Reporting, File Management, Salesforce, HubSpot, Mentorship |

## What I'm looking for

```text
I seek a remote-friendly role in customer support or B2B account management where I can use CRM expertise, mentor colleagues, and improve customer experience while meeting measurable targets.
```

## About

```text
I am a customer support and B2B sales professional with over five years of experience delivering exceptional client service, managing high-value accounts, and consistently meeting targets in remote environments.

I have hands-on experience using Salesforce, HubSpot, Zoho and other collaboration tools to maintain pipelines, streamline workflows, and improve customer experience, while training and mentoring junior staff.

Adaptable and self-motivated, I excel at remote communication, conflict resolution, and multitasking under tight deadlines to drive satisfaction and long-term business growth.
```

## Experience

### Customer Support Specialist

ConnectMKD. Jan 2022 - Jan 2024

```text
Provided timely email, phone, and chat support to international clients, collaborated with cross-functional teams to streamline workflows, and maintained high customer satisfaction while meeting SLAs in a high-volume remote environment.
```

Skills: Customer-Support, Salesforce, HubSpot, Zoho, Email-Support, SLA-Management, Onboarding

### Online English Instructor

Cambly / Flalingo. Jan 2019 - Jan 2023

```text
Conducted virtual English lessons for adults and children, managed scheduling and curriculum planning, and tracked student progress while demonstrating strong communication and organizational skills.
```

Skills: Online-Teaching, Student-Progress-Tracking, Google-Workspace, Scheduling

### B2B Sales Representative

Transcom. Jan 2018 - Jan 2022

```text
Built and managed international B2B client portfolios, consistently exceeded sales targets, generated qualified leads through research and outreach, and maintained accurate pipeline data and forecasts in CRM.
```

Skills: Mentorship, B2B-Sales, Lead-Generation, CRM-Management, Outreach, Customer-Relationship-Management

## Tech stack

- Salesforce
- HubSpot
- Google Workspace
- Trello

To contact Kristina, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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