# Kristina Castronuevo

Kristina Castronuevo is a remote worker on Himalayas, Business Development Coordinator at Independent Contractor, based in Philippines.

Source: https://himalayas.app/@kristinacastronuevo

```text
I build business pipelines and improve call center operations through data-driven leadership.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Philippines |
| Authorized to work in | Philippines |
| Salary expectations | 160k+ PHP |
| Job categories | Business Development Coordinator, Operations Manager, Call Center Manager, QA Analyst, Dispatch Coordinator, Executive Assistant |
| Skills | Business Development, Lead Generation, Angi Leads, BlueFire, GLS, Yelp, LinkedIn Sales Navigator, CRM Management, Pipeline Management, GoHighLevel, Email outreach, Phone Outreach, LinkedIn Outreach, Outreach Strategy, Capability Statements, Research Briefs, Social Media Strategy, Call Center Operations, Quality Assurance, Call Auditing, KPI Tracking, Reporting, Dispatch Coordination, Real Time Scheduling, ServiceTitan, SOP Development, Workforce Planning, Asana, Notion, Coda, Zapier, Airtable, ChatGpt, Claude, Gemini, Team Leadership, Hiring, Interviewing, Payroll Management, Performance Coaching, Training, Onboarding, Process Optimization, Root Cause Analysis, Mentorship, Stakeholder Communication, Conflict Resolution, Adaptability, Calendar Scheduling, Executive correspondence, Invoice Tracking, Expense Tracking, Client Onboarding, Copywriting |

## What I'm looking for

```text
I'm looking to lead business development or operations work where I can build scalable outreach and service processes, improve team performance through coaching and data, and support leadership decisions with practical research and reporting.
```

## About

```text
I drive business development for a U.S. construction company, building contractor outreach pipelines, creating capabilities statements, and shaping social media strategy. I built a CRM pipeline of 10+ prospective general contractor relationships within my first weeks of outreach.

At J. Blanton Plumbing, Sewer & Drain, I progressed from dispatcher to QA and Team Lead, reducing escalation resolution time by 30–40% while improving first-touch resolution by 20%+. Across call center leadership, quality auditing, dispatch, and executive support, I build practical processes that help teams resolve issues faster and perform sustainably.
```

## Experience

### Business Development Coordinator (current)

Independent Contractor. Jan 2026 - Present

```text
Owns the full business-development pipeline for a U.S. construction company, including lead generation, outreach, and social media strategy. Developed a reusable multi-channel outreach framework and produces capabilities statements and research briefs.
```

Skills: Lead-Generation, CRM, Pipeline-Management, GoHighLevel, Outreach-Strategy, Social-Media-Strategy, Capability-Statements, Research-Briefs

### Team Lead / Operations & Dispatch Support

J. Blanton Plumbing, Sewer & Drain. Jul 2024 - Apr 2026

```text
Leads daily call center operations, owns escalations, and maintains AHT and QA scores. Trains new hires and manages incoming leads from multiple channels.
```

Skills: Call-Center-Operations, Escalation-Management, QA, Coaching, Training, Dispatch-Coordination, ServiceTitan, Angi-Leads, BlueFire, GLS, Lead-Management

### Quality Assurance / Dispatch Support

J. Blanton Plumbing, Sewer & Drain. Oct 2022 - Jul 2024

```text
Conducted quality audits of calls, led QA calibrations, and coached CSRs to improve performance. Created supervisor call scripts and rebuttal guides.
```

Skills: Quality-Assurance, Call-Auditing, Coaching, QA-Calibration, Process-Improvement, Documentation

### Executive Assistant

RooftopCoaching and ScreenSanity. Jun 2022 - Jan 2024

```text
Managed executive correspondence, calendar scheduling, and document preparation. Onboarded new clients and handled invoicing and client agreements.
```

Skills: Calendar-Management, Email-Management, Documentation-Preparation, Client-Onboarding, Invoicing, Airtable, Asana, Notion, Coda, Social-Media

### Quality Analyst

Aetna–CVS. Jan 2019 - Mar 2022

```text
Coached agents, managed escalations, and audited calls for quality and compliance. Trained and certified QA associates across multiple sites.
```

Skills: Quality-Assurance, Call-Auditing, Coaching, Escalation-Management, Compliance, Training, Performance-Reviews

### Inbound/Outbound Queue Associate

Aetna–CVS. Jan 2019 - Mar 2022

```text
Precertified patients for insurance coverage and communicated with medical staff to process authorizations. Achieved high call-handling volumes.
```

Skills: Customer-Service, Insurance-Pre-Certifications, Call-Handling, Communication-Skills

## Education

### AI Empowerment for Communities Workshop

AI Empowerment for Communities Workshop, Artificial Intelligence

```text
Completed the AI Empowerment for Communities Workshop in 2025.
```

### Central Philippine University

Bachelor's in Psychology, Psychology

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Pursued a Bachelor's degree in Psychology at Central Philippine University.
```

### Abe International Business College

Information Technology, Information Technology

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Pursued studies in Information Technology at Abe International Business College.
```

### Lean Six Sigma Certification

Lean Six Sigma Certification, Process Improvement

```text
Earned Lean Six Sigma Certification in 2020.
```

## Tech stack

- Coda
- Asana
- Notion
- Gemini
- Zapier
- LinkedIn Sales Navigator
- Airtable
- ServiceTitan
- ChatGPT

To contact Kristina, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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