# Kristie Higginson

Kristie Higginson is a remote worker on Himalayas, Payroll Specialist at Paychex, based in United States.

Source: https://himalayas.app/@kristiehigginson

```text
Customer service professional focused on scheduling, records, and client support.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | United States |
| Authorized to work in | United States |
| Job categories | Customer Service, Customer Service, Appointment Scheduling, Administrative Support, Payroll Administration, Healthcare Support, Customer Service And Support, Customer Support, Customer Support And Services Customer Support |
| Skills | Excel, Customer Service, Client Relations, Call Center Operations, Appointment Scheduling, Administrative Support, Data Entry, Microsoft Word, Multi Line Phone Systems, Email Communication, Problem Solving, Payroll Processing, Payroll Tax, Medical Scheduling, Prior Authorizations, Clinical Documentation, Phlebotomy, Records Management |

## What I'm looking for

```text
I’m looking for a remote customer service, scheduling, administrative support, or client services position where I can manage phone-based client needs, coordinate appointments, and keep accurate records with confidentiality and strong problem-solving.
```

## About

```text
I’m a customer-focused professional with experience in customer service, payroll administration, healthcare support, and office operations. I manage high-volume phone calls, resolve customer concerns, schedule appointments, and provide exceptional client support while maintaining confidential records.

In my Payroll Specialist role with Paychex, I assisted clients with payroll questions, processed payroll information accurately, resolved payroll discrepancies, and handled payroll taxes and amendments. In my Medical Assistant roles, I answered patient calls, coordinated referrals and follow-up care, processed prior authorizations and refill requests, and kept accurate patient documentation—always balancing efficiency with empathy.
```

## Experience

### Payroll Specialist

Paychex. Aug 2014 - Dec 2015

```text
Assisted clients with payroll questions by phone, accurately processed payroll data, resolved discrepancies, and maintained confidential payroll and tax records through filings and amendments.
```

Skills: Payroll-Processing, Customer-Service, Tax-Filings, Data-Entry, Phone-Support

### Medical Assistant

Primary Children’s Hospital. Mar 2008 - May 2010

```text
Maintained patient records and documentation, supported scheduling and care coordination, and communicated with patients, families, and healthcare professionals.
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Skills: Scheduling-Support, Care-Coordination, Communication-With-Families, Healthcare-Support, Administrative-Documentation, Phone-Communication, Data-Entry

### Medical Assistant

Sweetwater Medical Clinic. Mar 2008 - May 2010

```text
Answered patient calls and scheduled appointments, coordinated referrals and follow-up care, and processed prior authorizations and refill requests while maintaining accurate patient documentation.
```

Skills: Appointment-Scheduling, Referral-Coordination, Prior-Authorizations, Phone-Communication, Patient-Follow-Up-Care, Customer-Service

### Cashier

Walker’s. Sep 2007 - Jan 2008

```text
Processed transactions accurately and provided customer service to support day-to-day customer needs.
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Skills: Transaction-Processing, Customer-Service, Professional-communication, Attention-To-Detail, Record-keeping

## Education

### Mountain West College

Medical Assistant Certification (CPR & First Aid), Medical Assisting. 2005 - Present

```text
Earned a Medical Assistant certification and CPR & First Aid certification from Mountain West College in 2005.
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### Utah School of Phlebotomy

Phlebotomy Certification, Phlebotomy. 2004 - Present

```text
Earned a Phlebotomy certification from Utah School of Phlebotomy in 2004.
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### Tooele High School

High School Diploma, General Studies. 1998 - Present

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Earned a High School Diploma from Tooele High School in 1998.
```

## Tech stack

- Gmail
- Remote
- Jan

To contact Kristie, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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