# Kranthi Kumar

Kranthi Kumar is a remote worker on Himalayas, Senior Software Engineer – AI & Platform Systems at ServiceNow, based in India.

Source: https://himalayas.app/@kranthikumar4

```text
Senior Software Engineer at ServiceNow building AI-agent infrastructure and reliable enterprise workflow APIs.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 2500k+ INR |
| Job categories | Java Backend Engineer, Backend Engineer |
| Skills | Java, Spring Boot, Backend Development, Microservices, Distributed Systems, REST APIs, API Design, Event Driven Architecture, System Design, Concurrency, Multithreading, Performance Optimization, Query Optimization, Caching, Fault Tolerance |
| LinkedIn | https://linkedin.com/in/kranthi-kumar-balla |

## About

```text
At ServiceNow, I design and develop backend services and platform capabilities for enterprise workflow products. I contribute to AI-agent infrastructure and multi-LLM integrations, including prompt orchestration and reliability controls.

At Freshworks, I built and maintained backend services for customer-facing SaaS products. I improved performance through query optimisation, caching, and database indexing, reducing P99 latency by approximately 40% and doubling throughput.

Earlier, I developed backend services and APIs at HashedIn by Deloitte and Zoho Corporation. My work included optimising request processing, building secure credential-management capabilities, and supporting production reliability.
```

## Experience

### Senior Software Engineer – AI & Platform Systems (current)

[ServiceNow](https://himalayas.app/companies/servicenow). Jan 2024 - Present

```text
Design and develop scalable backend services and platform capabilities for enterprise workflow products. Contribute to AI-agent infrastructure and multi-LLM integrations, including prompt orchestration, retries, fallbacks, batching and reliability controls.
```

Skills: Java, Spring-Boot, Microservices, REST-APIs, AI-LLM-Integration, Prompt-Orchestration-Platforms, Circuit-Breakers, Monitoring, Production-Issue-Diagnosis

### Senior Software Engineer / Acting Technical Lead

[Freshworks](https://himalayas.app/companies/freshworks). Jan 2022 - Dec 2024

```text
Built and maintained backend services for customer-facing SaaS products, including onboarding APIs, data ingestion and analytics capabilities. Improved backend performance through query optimisation, caching and database indexing, reducing P99 latency by approximately 40% and doubling throughput.
```

Skills: Java, Spring-Boot, Microservices, REST-APIs, Query-Optimization, Caching, Database-Indexing, Performance-Optimization, Mentorship, Incident-Management

### Software Development Engineer II

[HashedIn by Deloitte](https://himalayas.app/companies/deloitte-ireland). Jan 2021 - Dec 2022

```text
Developed and optimised backend services and APIs for transaction and request-processing workflows. Improved service performance through database and query optimisation, contributing to approximately 25–30% faster request processing.
```

Skills: Java, Spring-Boot, Microservices, REST-APIs, Database-Optimization, Query-Optimization, Load-Testing, Performance-Validation

### Member Technical Staff

Zoho Corporation. Jan 2017 - Dec 2021

```text
Designed and developed secure REST APIs and backend services for enterprise products and integrations. Built automated credential-management capabilities, including secure lifecycle handling, audit logging and role-based access controls.
```

Skills: Java, Spring-Boot, REST-APIs, Security, Credential-Management, Audit-Logging, RBAC, Event-Driven-Architecture, Production-Troubleshooting

## Education

### Sri Venkateshwara College of Engineering

B.Tech, Computer Science Engineering. 2014 - 2017

```text
Pursued a Bachelor of Technology in Computer Science Engineering from 2014 to 2017.
```

## Tech stack

- Amazon EC2
- Amazon S3
- Kubernetes
- MySQL
- PostgreSQL
- MongoDB
- Cassandra
- Spring Boot
- Redis
- Python
- Java
- Go
- Kafka
- Amazon SQS
- Linux
- AWS Lambda
- Amazon RDS
- Docker
- SQL
- AWS
- REST APIs

To contact Kranthi, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [Arka Bandyopadhyay](https://himalayas.app/@arkabandyopadhyay): Senior Software Engineer, Paigeon
- [sujith reddy](https://himalayas.app/@sujithreddy): Software Development Engineer, HP
- [Karan Saini](https://himalayas.app/@karansaini): Senior Software Engineer, Allica Bank
- [Aritra Khatua](https://himalayas.app/@aritrakhatua): Senior Software Engineer, Infosys Limited
- [Abhishek Verma](https://himalayas.app/@abhishekvermaa10): Senior Software Engineer, Exerp
- [Meenakshi ravikumar](https://himalayas.app/@meenakshiravikumar): Lead Software Engineer, Freshworks
- [Sayan Ghosh](https://himalayas.app/@sayanghosh3): Senior Member of Technical Staff, Oracle
- [Yash Chiddarwar](https://himalayas.app/@yashchiddarwar1): SDE 1 (Assistant Manager), L&T Financial Services
- [gs k](https://himalayas.app/@gsk): Senior Lead Engineer, Guardian Life Pvt Ltd
- [Sandhya K](https://himalayas.app/@sandhyak1): Senior Associate Platform Level 2, Publicis Sapient