# Kowsalya Narayana

Kowsalya Narayana is a remote worker on Himalayas, Customer Support Executive at Globiva Services Pvt Ltd, based in India.

Source: https://himalayas.app/@kowsalyanarayana

```text
Customer support specialist focused on resolving escalations and improving customer satisfaction.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | India |
| Authorized to work in | India |
| Job categories | Customer Support Specialist, Customer Success, Customer Support Specialist, Senior Escalation Engineer, Customer Service, Support Specialist, Customer Service Associate, Voice support, Chat Support Specialist, Outbound Sales Representative |
| Skills | Email Support, Escalation Management, Outbound Calling, Problem Solving, Live Chat, Customer Relationship Management, Customer Support, Microsoft Office |

## What I'm looking for

```text
I am seeking a customer support role where I can resolve escalations, support payments and claims, grow in fintech operations, and join a collaborative team that values training and progression.
```

## About

```text
I am a customer support specialist with experience across voice, email, and chat channels, having supported a fintech client (Cred) across 12 lines of business at Globiva Services Pvt Ltd from Dec 2021 to July 2023. I handled payments issues, assisted with insurance claim processes, and managed high-floor escalations to ensure timely resolution.

I excel at managing high-volume inbound and outbound calls, building trust through open communication, and using MS Office and support tools to provide accurate, complete information. I am fluent in English (Indian accent) and Kannada, with intermediate Tamil and basic Telugu, and I focus on delivering measurable customer satisfaction improvements.
```

## Experience

### Customer Support Executive

Globiva Services Pvt Ltd. Dec 2021 - Jul 2023

```text
Provided voice, email, and chat support for Cred, handling payments, claims and high-level escalations across 12 LOBs and ensuring timely resolution for critical users.
```

Skills: Microsoft-Office, Live-Chat, Customer-Support, Email-Support, Claims-Processing, Escalation-Management, Outbound-Calling

## Education

### Mary Immaculate Primary and High School

Secondary School Certificate, Secondary Education

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Completed 10th grade at Mary Immaculate Primary and High School in Bangalore.
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### National PU College, Basvangudi

Higher Secondary Certificate, Higher Secondary Education

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Completed 12th grade at National PU College in Basvangudi.
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### National PU College, Basvangudi

Pre-University Certificate, Pre-University

```text
Completed 12th grade at National PU College, Basvangudi in Bangalore.
```

## Tech stack

- Gmail
- F#

To contact Kowsalya, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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