# Koustav Bhattacharyya

Koustav Bhattacharyya is a remote worker on Himalayas, Senior Customer Support Associate at Niftel Communications Pvt. Ltd, based in India.

Source: https://himalayas.app/@koustavbhattacharyya

```text
Senior Customer Support Associate at Niftel Communications Pvt. Ltd, coordinating service delivery and resolving complex issues.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 70k+ INR |
| Job categories | Customer Service Associate, Senior Customer Support Associate |
| Skills | Customer Support, Service Delivery, Customer Relationship Management, Cross functional Coordination, Issue Resolution, CRM Tools, Administrative Support, Data Documentation, Calendar Management, Meeting Scheduling, Stakeholder Management, Process Optimization, Excel, Microsoft Teams, Microsoft Office |

## About

```text
At Niftel Communications Pvt. Ltd, I coordinated service delivery and cross-team communication, serving as a primary point of contact for complex issue resolution. I also maintained internal documentation and reports to support operational reviews.

At Reliance SMSL Limited, I coordinated across internal departments to resolve high-priority issues and tracked follow-ups for outstanding project metrics. My customer support experience also includes service and workflow support at Mervice Infotech Pvt. Ltd, Startek Aegis Limited, and Fusion BPO Services.
```

## Experience

### Senior Customer Support Associate

Niftel Communications Pvt. Ltd. Nov 2025 - Mar 2026

```text
Coordinated service delivery frameworks, acting as a primary point of contact for complex issue resolution and cross-team communication. Managed real-time communication channels and maintained detailed internal documentation.
```

Skills: Excel, Microsoft-Teams, Documentation, Communication-Skills, Cross-functional-Coordination

### Senior Customer Support Associate

Mervice Infotech Pvt. Ltd. Mar 2025 - Oct 2025

```text
Streamlined daily process functions and coordinated with leadership to enhance service quality and workflow efficiency. Organized and tracked information databases for accurate data retrieval.
```

Skills: Excel, Microsoft-Teams, Data-Management, Process-Optimization, Leadership-coordination

### Customer Support Associate

Startek Aegis Limited. Apr 2024 - Feb 2025

```text
Managed high volumes of data documentation and requests for company information, ensuring accuracy and compliance. Optimized operational workflows by tracking unresolved queries and achieving performance benchmarks.
```

Skills: Excel, Data-Documentation, Compliance, Workflow-Optimization, Query-Tracking-And-Documentation

### Customer Support Associate

Reliance SMSL Limited. Feb 2022 - Oct 2023

```text
Spearheaded cross-functional coordination between internal departments to resolve complex, high-priority issues. Owned administrative tracking and follow-up loops for project metrics, ensuring timely delivery.
```

Skills: Excel, Microsoft-Teams, Cross-functional-Coordination, Project-Tracking, Administrative-Support

### Customer Support Associate

Fusion BPO Services. Sep 2019 - Oct 2021

```text
Facilitated international customer support functions and maintained service quality. Collaborated with teams to enhance service processes.
```

Skills: Customer-Support, International-Communication, Teamwork, Service-quality

## Education

### Netaji Subhas Open University

Bachelor of Commerce, Commerce. 2020 - 2023

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Pursued a Bachelor of Commerce degree from Netaji Subhas Open University from 2020 to 2023.
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### Rishra Brahmananda Keshav Chandra High School

Higher Secondary, General

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Completed higher secondary education under the West Bengal Council of Higher Secondary Education in 2016.
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### Rishra Brahmananda Keshav Chandra High School

Secondary, General

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Completed secondary education under the West Bengal Board of Secondary Education in 2014.
```

## Tech stack

- Microsoft Teams

To contact Koustav, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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