# Koteswara Rao Para

Koteswara Rao Para is a remote worker on Himalayas, Technical Engineer at Infosys Ltd, based in India.

Source: https://himalayas.app/@koteswararaopara

```text
Cisco Voice Engineer at Infosys migrating enterprise voice infrastructure to a new data center.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 135k+ INR |
| Job categories | Unified Communications Engineer |
| Skills | Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, Cisco Contact Center, Cisco UCCE, PCCE, CVP, ICM, VVB, SIP, VoIP, Cisco Voice Gateways, Cisco Finesse, CUIC, Webex Calling |

## About

```text
At Infosys, I’m working on a Cisco Voice infrastructure migration from an existing data center to a new data center environment.

I support enterprise voice systems including CUCM, Unity Connection, and Cisco Contact Center platforms. My work also includes SIP trunk and dial plan configuration, call routing, and troubleshooting phone registration, call routing, and voice quality issues.

At Tata Consultancy Services (TCS), I provided L2 support for Cisco Voice and Contact Center infrastructure. I worked with UCCE, PCCE, CVP, ICM, PG, and VVB components, and configured CUCM and Unity Connection.

I also managed Five9 Cloud Contact Center configurations and integrated Five9 VCC with Verint recording. Across these roles, I’ve monitored voice services using RTMT and created technical documentation and operational runbooks.
```

## Experience

### Technical Engineer (current)

[Infosys Ltd](https://himalayas.app/companies/infosys-limited). Oct 2026 - Present

```text
Working on Cisco Voice infrastructure migration from existing Data Center to new Data Center environment. Supporting enterprise voice systems including CUCM, Unity Connection, and Cisco Contact Center platforms.
```

Skills: Cisco-Unified-Communications-Manager-(CUCM), Cisco-Unity-Connection, Cisco-UCCE, SIP, RTMT, ServiceNow, Data-Center-Migration, Troubleshooting

### Technical Engineer

[Tata Consultancy Services](https://himalayas.app/companies/tata-consultancy-services). Feb 2022 - Oct 2026

```text
Provided L2 support for Cisco Voice and Contact Center infrastructure. Configured and managed CUCM, Unity Connection, and various contact center components.
```

Skills: Cisco-Unified-Communications-Manager-(CUCM), Cisco-Unity-Connection, Cisco-UCCE, PCCE, CVP, ICM, VVB, SIP, Cisco-Voice-Gateways, RTMT, Five9-VCC, Verint, Calabrio, ServiceNow, Troubleshooting

## Education

### NRI Institute of Technology

Bachelor of Technology, Electronics and Communications Engineering. 2017 - 2021. Grade: 71%

```text
Pursued a Bachelor of Technology in Electronics and Communications Engineering, achieving an aggregate of 71%.
```

### Sri Chaitanya Junior College

Intermediate, Intermediate. 2015 - 2017. Grade: 95%

```text
Completed Intermediate education with an aggregate of 95%.
```

### Sri Vani & Rama Residential School

SSC, SSC. 2014 - 2015. Grade: 95%

```text
Completed SSC with an aggregate of 95%.
```

## Tech stack

- Cisco Unity Connection
- ServiceNow

To contact Koteswara Rao, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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