# Kit Erickson

Kit Erickson is a remote worker on Himalayas, Client Success Manager at Clarity Pediatrics, based in Philippines.

Source: https://himalayas.app/@kiterickson

```text
Customer onboarding and order management professional who cut onboarding time 25% at Clarity Pediatrics.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Philippines |
| Authorized to work in | Philippines |
| Salary expectations | 100k+ PHP |
| Job categories | Customer Onboarding Coordinator, Order Management Specialist, Telecommunications Provisioning Representative, Service Delivery Coordinator |
| Skills | Customer Onboarding, Telecom Provisioning, Broadband Provisioning, Number Porting, Service Activations, Telecommunications Order Management, Order Placement, End To End Tracking, Supplier Liaison, Service Delivery, Issue Resolution, Customer Operations, CRM, SOP Development, Process Improvement |
| LinkedIn | https://linkedin.com/in/k1terickson |

## What I'm looking for

```text
I’m available during UK business hours and looking for fully remote work.
```

## About

```text
At Clarity Pediatrics, I managed customer onboarding end to end and reduced onboarding time by 25% while maintaining 100% documentation compliance. I handled customer queries through Zendesk, collaborated with Care and Revenue Operations to resolve billing and account issues, and created onboarding and escalation SOPs.

At Convergys, I supported Time Warner Cable customers with broadband provisioning, service activation, and number porting in ICOMS, tracking requests to completion. I’ve also managed live orders, supplier follow-ups, and order-entry teams, and built operational trackers, KPI dashboards, and reports, including Power BI.
```

## Experience

### Client Success Manager

Clarity Pediatrics. Sep 2024 - Sep 2026

```text
Managed customer onboarding end to end, reducing onboarding time by 25% while maintaining 100% documentation compliance. Handled 600+ customer queries weekly through Zendesk with a 98% satisfaction rate.
```

Skills: Zendesk, Google-Workspace, Airtable, SOP-Development, Customer-Onboarding, Escalation-Management, Loom

### Data Analyst & Data Management Manager

National Aquaculture Group. Sep 2018 - Sep 2024

```text
Built trackers, KPI dashboards, and reports (including Power BI) that gave leadership real-time visibility of operations. Achieved 99.9% data accuracy through rigorous validation and quality assurance protocols.
```

Skills: Power-BI, KPI-Dashboards, Data-Validation, Quality-Assurance, Process-Improvement

### B2B/B2C Account Manager

[Concentrix](https://himalayas.app/companies/concentrix). Jan 2018 - Sep 2018

```text
Placed and processed 100+ purchase orders monthly in line with customer requirements, tracking each from submission to delivery. Liaised with vendors and distributors to secure supply, chased progress, and escalated delays to ensure on-time delivery.
```

Skills: HubSpot, Order-Management, Vendor-Management, Logistics, Key-Account-Management

### Senior Process Executive

[Cognizant](https://himalayas.app/companies/cognizant). Jul 2017 - Jan 2018

```text
Resolved 80+ customer queries weekly via phone, email, and chat, improving first-time resolution by 20%.
```

Skills: Customer-Support, Issue-Resolution, Communication-Skills

### Operations Manager – Order Entry

Liberty Medical Philippines Inc.. Jul 2015 - Jul 2017

```text
Led the order entry team of 15, managing high volumes of live orders and achieving a 95% fulfilment rate within SLAs. Tracked orders from submission to completion and chased back-orders with suppliers, cutting average processing time by 25%.
```

Skills: Order-Management, Team-Leadership, Shopify, Ecommerce, Quality-Audits, SLA-Management

### Subject Matter Expert

Convergys. Jul 2014 - Jul 2015

```text
Verified insurance coverage for 1,000+ patients monthly and secured authorisations with a 98% approval rate. Managed escalated cases, reducing turnaround time for complex issues by 35%.
```

Skills: Insurance-Verification, Case-Management, Escalation-Handling

### Technical Support – Time Warner Cable Account

Convergys. Jul 2013 - Jul 2014

```text
Supported Time Warner Cable customers with broadband provisioning, service activation, and number porting requests in ICOMS, tracking each to completion and resolving issues quickly. Resolved technical and service issues for 60+ customers weekly, maintaining a 97% satisfaction rate.
```

Skills: Icoms, Broadband-Provisioning, Number-Porting, Service-Activations, HubSpot, CRM, Troubleshooting

### Customer Service Associate

The Results Companies. Aug 2012 - Feb 2013

```text
Processed 200+ customer transactions weekly with 100% accuracy and compliance.
```

Skills: Customer-Service, Transaction-Processing, Accuracy

## Education

### Informatics Philippines

Bachelor of Science, Information Technology. 2009 - 2011

```text
Pursued a Bachelor of Science in Information Technology with a major in Computer Programming, completing the program in a trimester system.
```

## Tech stack

- Salesforce
- Shopify
- Slack
- Microsoft Teams
- Zendesk
- Jira
- HubSpot
- Google Workspace
- Asana
- Notion
- Gemini
- Microsoft Excel
- Zoom
- Avaya
- Airtable
- Loom
- Jotform
- ChatGPT
- Power BI
- Microsoft Outlook

To contact Kit, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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