# kirty Sharma

kirty Sharma is a remote worker on Himalayas, Technical Business Analyst at Accenture, based in India.

Source: https://himalayas.app/@kirtysharma

```text
Technical Business Analyst specializing in Azure, Microsoft 365, SQL, and German stakeholder delivery.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | India |
| Authorized to work in | India |
| Job categories | Technical Business Analyst, Business Analyst, Technical Business Analyst, Product Owner, Project Manager, Cloud Operations Engineer, Consultant ITSM, Senior Business Analyst, Lead Business Analyst, Principal Business Analyst |
| Skills | Requirements Gathering, BRD Preparation, SRS 2, UML, Azure, Microsoft Office 365, SQL, Power BI, Jira, Azure DevOps, ServiceNow, UAT, ITSM, Axure, Balsamiq, Agile, Waterfall, Gemini, Matrix, Verse, Microsoft Visio |

## What I'm looking for

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I seek roles where I can lead end-to-end requirements, drive cloud and ITSM improvements, work in Agile teams, and collaborate with German-speaking stakeholders to deliver measurable operational value.
```

## About

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I am a results-driven Technical Business Analyst with 9 years of core IT experience focused on requirements analysis, process optimization, and functional documentation for German-speaking stakeholders. I combine hands-on technical expertise across Azure, Microsoft 365, SQL, Power BI and ITSM tools with strong multilingual communication (German, English, Hindi).

I have led end-to-end SDLC activities in both Agile and Waterfall environments, authored BRD/FRD/SRS, created UML diagrams and prototypes, and supported UAT and release activities. I have implemented automated workflows, supported SQL and Power BI dashboarding, and improved ticket management and SLA performance through process and tooling enhancements.

I hold certifications including Azure AZ-900 and Microsoft 365, and an IIBA-endorsed IT-Business Analyst program. I am committed to delivering scalable, efficient, value-driven business solutions and to bridging technical and business teams for measurable operational improvements.
```

## Experience

### Technical Business Analyst (current)

[Accenture](https://himalayas.app/companies/accenture). Jan 2021 - Present

```text
Led requirements gathering, process analysis, and SDLC coordination for an end-to-end IT ticket management system supporting German-speaking stakeholders, delivering automated workflows and Power BI dashboards that improved resolution time and IT service performance.
```

Skills: Business-Analysis, Azure, SQL, Power-BI, Jira, ServiceNow, UML, Stakeholder-Management

### Network Engineer - German

Ericsson India. Jan 2019 - Oct 2021

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Contributed to the OPS CONNECT operations management platform using Waterfall methodology, producing BRD/FRD/SRS, UML diagrams, RTM and supporting UAT, incident RCA and KPI reporting to improve process efficiency and operational visibility.
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Skills: Requirements-Gathering, UML, UAT, ITSM, KPIs

### Senior German Language Analyst

Vaco–Binary Semantics. Jan 2017 - Jan 2019

```text
Led vendor performance monitoring, internal reporting and data audits to ensure data integrity and compliance, and supported German localization, quality assurance and documentation improvements for vendor operations.
```

Skills: Vendor-Management, Reporting, Data-Auditing, Quality-Assurance, Root-Cause-Analysis, German, Compliance

## Education

### University of Delhi

Bachelor of Arts (Honours), German

```text
Completed a BA Honours in German focusing on language proficiency and related cultural studies.
```

## Tech stack

- Gmail
- Azure DevOps
- Jira
- Gemini
- Balsamiq
- Axure
- Root Cause
- SQL
- ServiceNow
- Verse
- Matrix

To contact kirty, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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