# Kirti Tandon

Kirti Tandon is a remote worker on Himalayas, AI Product Lead / Operations, Program & Client Delivery Manager at Quiklrn, based in India.

Source: https://himalayas.app/@kirtitandon1

```text
AI Product Lead building AI-powered SaaS end to end—UX, workflows, prompts, QA—to drive adoption.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | India |
| Authorized to work in | India |
| Job categories | AI Product Lead, AI Product Manager, Product Manager, Operations Manager, Program Manager, Customer Support Manager, Content Manager, Business Development Executive, Technical Support Specialist, Senior AI Product Lead, Head Of AI Product, Director Of AI Product Management |
| Skills | Problem Solving, Leadership, Cross functional Leadership, Technical Support, Communication Skills, management skills, Operations Management, Customer Support, Program Management, Customer Satisfaction, SaaS, Customer Experience, Product Training, Documentation, Brand Development, Strategic Planning, Team Management, Project Management, UI UX Design, Prompt Engineering, QA, User Acceptance Testing (UAT), Testing, Figma, AI Agentic Workflow, Automation, Dashboard Development, Reporting, KPI Tracking, Market Research, User Research, Agentic AI |

## What I'm looking for

```text
I’m looking for AI product roles where I can own end-to-end delivery—UX to production QA—turn user problems into adopted AI-powered SaaS, partnering with developers to ship reliable agentic workflows and prompt-driven features.
```

## About

```text
I build AI-powered products end to end—from the first UX sketch to the final QA pass before release. Over 5+ years in EdTech SaaS, I’ve grown from customer-facing roles into leading AI product development, owning the full flow from UI/UX and workflow logic to prompt engineering, developer execution, and reliable releases.

I focus on turning real user problems into products people actually adopt. Through research across 200+ institutions, I identify product gaps and design agentic AI workflows and automation that reduce manual effort and improve operational efficiency (20%), including content generation, onboarding, reporting, and customer support.

I’m comfortable at the intersection of product thinking and hands-on AI delivery—equally strong in designing in Figma, translating logic into shipped features, and running testing/UAT for quality. I also build AI-powered dashboards and reporting systems to track KPIs, adoption, and engagement, and I’m currently exploring new opportunities in AI product roles.
```

## Experience

### AI Product Lead / Operations, Program & Client Delivery Manager (current)

Quiklrn. Jul 2023 - Present

```text
I lead AI product development end to end — owning the full flow from UX design through to production release.
Led end-to-end development of AI products, owning UI/UX design, workflow logic, prompt engineering, developer execution, and QA/testing through to release
Designed agentic AI workflows and product logic for SaaS operations, automating content generation, onboarding, reporting, and custome
```

Skills: Problem-Solving, Leadership, Technical-Support, Operations-Management, Customer-Support, Program-Management

### AI Product Lead / Operations (current)

Quiklrn. Jul 2023 - Present

```text
Led end-to-end AI product development, owning UX design through production release. Built agentic AI workflows and LLM prompts, partnered with developers to ship features, and ran QA/UAT and KPI dashboards to improve operational efficiency.
```

Skills: UX-Design, Prompt-Engineering, AI-Agentic-Workflow, Automation, Figma, QA-Testing, UAT, KPI-Reporting, Operational-Efficiency, Process-Redesign

### Customer Support Manager

Quiklrn. Dec 2020 - Jun 2023

```text
Managed onboarding, adoption, and support for institutional users, including training and direct user interactions. Analyzed feedback and usage trends to surface recurring issues and improve product support materials and workflows.
```

Skills: Customer-Onboarding, Adoption-And-Support, Customer-Support, Customer-Experience, Product-Training, Documentation, SaaS, Leadership, Customer-Satisfaction

### Customer Support Manager | Quiklrn | Bengaluru

Quiklrn. Dec 2020 - Jun 2023

```text
Managed customer onboarding, adoption, and support for institutional users, driving product understanding through training sessions and direct user interactions

Analyzed customer feedback and usage trends to surface recurring issues and recommend product improvements to Product and Engineering teams

Developed structured documentation, user guides, and support workflows that improved customer e
```

Skills: Customer-Satisfaction, Leadership, Customer-Experience, Product-Training, Documentation

### Support Manager | Entrepreneurship Development Institute of India | Ahmedabad

Entrepreneurship Development Institute of India. Jan 2020 - Sep 2020

```text
⦁Delivered technical support for hardware and software issues, coordinating with external vendors for resolution.
⦁Maintained detailed support logs and documentation for reporting and analysis.
⦁Identified process improvement opportunities to enhance operational efficiency and service quality
```

Skills: Leadership, Technical-Support, Customer-Support

### Support Manager

Entrepreneurship Development Institute of India. Jan 2020 - Sep 2020

```text
Provided technical support for hardware and software issues and coordinated with external vendors for resolution. Maintained support logs and identified process improvements to enhance operational efficiency and service quality.
```

Skills: Technical-Support, Customer-Support, Vendor-coordination, Support-Logs, Process-Improvement, Leadership

### Senior Category and Content Manager

MyToolBag.in. Aug 2019 - Feb 2020

```text
Worked in the area of aligning content with business objectives, enhancing brand visibility, and optimizing customer engagement. Adept at leading cross-functional teams, this manager oversees end-to-end content creation, from conceptualization to delivery, ensuring quality, consistency, and alignment with the overall brand identity.
```

Skills: Brand-Development, Strategic-Planning, Team-Management, Content-Alignment, Cross-functional-Leadership, Customer-Engagement

### Business Development Executive

Digi Elephant. Aug 2019 - Dec 2019

```text
Worked on business development activities, supporting communication and customer-facing responsibilities. Contributed to strategic planning and project management efforts.
```

Skills: Strategic-Planning, Customer-Support, Project-Management

## Education

### Shannen School

### Convent of Jesus and Mary Girls High School , Vadodara

### Birla Vishvakarma Mahavidyalaya Engineering College

BTech - Bachelor of Technology, Electronics. 2016 - 2019

### Birla Vishvakarma Mahavidyalaya Engineering College

Bachelor of Technology (BTech), Electronics. 2016 - 2019

```text
Pursued a BTech in Electronics at Birla Vishvakarma Mahavidyalaya Engineering College from 2016 to 2019.
```

## Tech stack

- Figma
- Agentic

To contact Kirti, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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