# Kirti Tandon

Kirti Tandon is a remote worker on Himalayas, AI Product Lead / Operations, Program & Client Delivery Manager at Quiklrn, based in India.

Source: https://himalayas.app/@kirtitandon

```text
AI Product Lead building end-to-end AI-powered SaaS—from UX and workflows to prompts, QA, and reliable releases.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | India |
| Authorized to work in | India |
| Job categories | AI Product Lead, Product Management, Customer Support, Technical Support, Content Management, Business Development, Senior AI Product Lead, Head Of AI Product, Director Of AI Product Management |
| Skills | AI Powered Product Development, End To End Ownership, UI UX Design, Prompt Engineering, AI Agentic Workflow, Workflow Automation, QA Testing, UAT, Figma, KPI Tracking, User Research, Customer Onboarding, SaaS, Customer Support, Technical Support, Program Management, Leadership, Documentation, Project Management, Strategic Planning, Team Management, Brand Development, Communication Skills, Dashboarding, Agentic AI, Cross functional Leadership |

## What I'm looking for

```text
I’m looking for AI product roles where I can own end-to-end delivery—turning real user problems into adopted AI-powered SaaS, partnering with developers on prompts, workflows, UX, and QA to ship reliably.
```

## About

```text
I build AI-powered products end to end—from the first UX sketch to the final QA pass before release. Over the past 5+ years in EdTech SaaS, I’ve grown into leading AI product development, owning the full flow: designing UI/UX, building workflow logic, engineering prompts for LLM-powered features, partnering on developer execution, and running testing and UAT through production deployment.

I’m research-driven and customer-centric, conducting research across 200+ institutions to find where products fall short, then turning those gaps into agentic AI workflows and automation for content generation, onboarding, reporting, and support. I also build AI-powered dashboards to track KPIs, adoption, engagement, and operational performance—improving operational turnaround time by 20% through AI-driven workflow optimization and process redesign, and I’m currently exploring new opportunities in AI product roles.
```

## Experience

### AI Product Lead / Operations, Program & Client Delivery Manager (current)

Quiklrn. Jul 2023 - Present

```text
I lead AI product development end to end — owning the full flow from UX design through to production release.
Led end-to-end development of AI products, owning UI/UX design, workflow logic, prompt engineering, developer execution, and QA/testing through to release
Designed agentic AI workflows and product logic for SaaS operations, automating content generation, onboarding, reporting, and custome
```

Skills: Communication-Skills, Problem-Solving, Leadership, Technical-Support, Operations-Management, Customer-Support, Program-Management, Cross-functional-Leadership

### AI Product Lead (current)

Quiklrn. Jul 2023 - Present

```text
Led end-to-end AI product development at Quiklrn, owning UX design, workflow logic, prompt engineering, developer execution, and QA/release validation. Built agentic AI workflows and dashboards to automate operations and improve onboarding, reporting, and customer support, reducing manual effort and improving turnaround time by 20%.
```

Skills: AI-Product-Development, UX-Design, Figma, Prompt-Engineering, AI-Agentic-Workflow, Automation, QA-Testing, UAT, Dashboard-And-Reports, KPI-Tracking, Cross-functional-Leadership, Operations-Management, Program-Management, Customer-Support-Automation

### Customer Support Manager

Quiklrn. Dec 2020 - Jun 2023

```text
Managed customer onboarding, adoption, and support for institutional users, including training sessions and direct user interactions. Analyzed feedback and usage trends to identify recurring issues and recommended product improvements to Product and Engineering teams, while improving customer support workflows and documentation.
```

Skills: Communication-Skills, Customer-Support, Customer-Onboarding, Product-Adoption, SaaS, Customer-Satisfaction, Customer-Experience, Customer-Training, Documentation, Cross-Functional-Collaboration, Leadership

### Customer Support Manager | Quiklrn | Bengaluru

Quiklrn. Dec 2020 - Jun 2023

```text
Managed customer onboarding, adoption, and support for institutional users, driving product understanding through training sessions and direct user interactions

Analyzed customer feedback and usage trends to surface recurring issues and recommend product improvements to Product and Engineering teams

Developed structured documentation, user guides, and support workflows that improved customer e
```

Skills: Communication-Skills, Customer-Satisfaction, Leadership, Customer-Experience, Product-Training, Documentation, SaaS

### Support Manager | Entrepreneurship Development Institute of India | Ahmedabad

Entrepreneurship Development Institute of India. Jan 2020 - Sep 2020

```text
⦁Delivered technical support for hardware and software issues, coordinating with external vendors for resolution.
⦁Maintained detailed support logs and documentation for reporting and analysis.
⦁Identified process improvement opportunities to enhance operational efficiency and service quality
```

Skills: Communication-Skills, Leadership, Technical-Support, Customer-Support

### Support Manager

Entrepreneurship Development Institute of India. Jan 2020 - Sep 2020

```text
Provided technical support for hardware and software issues, coordinating with external vendors for resolution. Maintained support logs and documentation and identified process improvement opportunities to enhance operational efficiency and service quality.
```

Skills: Communication-Skills, Technical-Support, Vendor-coordination, Support-Logs, Process-Improvement, Customer-Support, Leadership

### Senior Category and Content Manager

MyToolBag.in. Aug 2019 - Feb 2020

```text
Worked in the area of aligning content with business objectives, enhancing brand visibility, and optimizing customer engagement. Adept at leading cross-functional teams, this manager oversees end-to-end content creation, from conceptualization to delivery, ensuring quality, consistency, and alignment with the overall brand identity.
```

Skills: Content-Management, Cross-functional-Leadership, Customer-Engagement, Quality, Brand-Development, Strategic-Planning, Team-Management

### Business Development Executive

Digi Elephant. Aug 2019 - Dec 2019

```text
Worked as a Business Development Executive focused on strategic planning and customer-facing activities. Contributed to project management and customer support efforts.
```

Skills: Communication-Skills, Business-Development, Strategic-Planning, Customer-Support, Project-Management

## Education

### Shannen School

### Convent of Jesus and Mary Girls High School , Vadodara

### Birla Vishvakarma Mahavidyalaya Engineering College

BTech - Bachelor of Technology, Electronics. 2016 - 2019

## Tech stack

- Gmail
- Figma
- Agentic
- Enhance
- Jan

To contact Kirti, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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