# Kim User

Kim User is a remote worker on Himalayas, Project-Based Human Resources Assistant at Hilton Manila Newport World Resorts, based in Malta.

Source: https://himalayas.app/@kimuser18

```text
Hospitality HR assistant at Hilton Manila Newport World Resorts who supported employee operations, engagement, and recognition.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Malta |
| Authorized to work in | Malta |
| Job categories | Human Resources Assistant, Hospitality Professional, Administrative Assistant, Guest Services Representative, Reservations Agent, Event Coordinator |
| Skills | HR Administration, Employee records management, HR Documentation, Onboarding, Employee Engagement, Employee Well being, HR Reporting, Cross Department Coordination, Agency Coordination, Event Coordination, Customer Service, Confidential Information Handling, Hospitality, Human Resources, Excel |

## What I'm looking for

```text
I'm seeking opportunities in hospitality, Human Resources, administration, guest services, reservations, events, and other service-oriented roles.
```

## About

```text
At Hilton Manila Newport World Resorts, I supported day-to-day HR operations, handling employee records, documentation, reporting, and Team Member concerns with care and confidentiality.

I maintained HR records and Excel trackers, and consolidated working hours and service charge headcount reports for outsourced employees. I coordinated with departments and partner agencies to validate information and support administrative requirements.

I also supported onboarding, employee welfare, recognition, and engagement initiatives. I created engagement materials and helped coordinate events from setup through follow-up.

Before Hilton, I handled approximately 175 customer calls per week at Optum Global Solutions and maintained a 100 NPS. I graduated Magna Cum Laude in International Hospitality Management and hold TESDA NC III in Events Management Services.
```

## Experience

### Project-Based Human Resources Assistant

[Hilton Manila Newport World Resorts](https://himalayas.app/companies/hilton). Sep 2025 - Mar 2026

```text
Supported day-to-day HR operations in an international hotel environment, handling employee documentation, records, reporting, coordination, and Team Member concerns while maintaining accuracy and confidentiality. Managed high-volume HR documentation, maintained daily Excel trackers, and coordinated with partner agencies and internal departments.
```

Skills: HR-Administration, Employee-Records, Documentation, Reporting, Excel, Coordination, Onboarding, Employee-Engagement, Confidentiality, Internal-Communications

### Human Resources Intern

[Hilton Manila Newport World Resorts](https://himalayas.app/companies/hilton). Apr 2025 - Aug 2025

```text
Supported Human Resources operations with emphasis on Learning & Development, employee engagement, and employee recognition programs. Assisted with new-intern and new-employee orientation, verified intern work hours, and supported employee recognition by monitoring guest commendations.
```

Skills: HR-Operations, Learning-and-Development, Employee-Engagement, Employee-Recognition, Orientation, Documentation, Coordination

### Customer Service Advocate

[Optum Global Solutions](https://himalayas.app/companies/optum). Aug 2024 - Feb 2025

```text
Managed approximately 175 customer calls per week, providing prompt and accurate assistance while balancing customer needs with established policies and procedures. Maintained a 100 NPS, demonstrating strong customer satisfaction, communication, active listening, and service recovery skills.
```

Skills: Customer-Service, Communication-Skills, Active-Listening, Service-Recovery, Compliance, Problem-Solving

## Education

### Lyceum of the Philippines University – Manila

Bachelor of Science, International Hospitality Management. 2021 - 2025. Grade: Magna Cum Laude

```text
Bachelor of Science in International Hospitality Management with Specialization in Hotel and Restaurant Administration, graduated Magna Cum Laude.
```

### TESDA

National Certificate III, Events Management Services. 2024 - 2024

```text
Earned the National Certificate III in Events Management Services.
```

### Jose Rizal University

High School Diploma, Accountancy, Business, and Management. 2019 - 2021. Grade: With Honors

```text
Completed the Accountancy, Business, and Management Track, graduating with honors.
```

### Lobster Ink

Certification, Hospitality

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Completed certifications in Event Operations, Event Planning, Luxury Hospitality Standards, Front Office, F&B, and Housekeeping.
```

### American Hospitality Association

Certification, Hospitality

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Earned certifications in Managing Diversity in a Multicultural Workplace, Hospitality Professional, and Business Communication in Hospitality.
```

### Wadhwani Foundation

Certificate, Employability Skills. 2024 - 2024

```text
Completed the Job Ready Employability Skills program.
```

## Tech stack

- Google Workspace
- Microsoft Excel
- Canva
- Qualtrics
- Microsoft Office

To contact Kim, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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