# Kimberly Ahmed

Kimberly Ahmed is a remote worker on Himalayas, Patient Representative at Richmond University Medical Center, based in United States.

Source: https://himalayas.app/@kimberlyahmed

```text
I resolve patient concerns and coordinate compassionate care across hospital, nursing home, and assisted living settings.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | United States |
| Authorized to work in | United States |
| Job categories | Patient Representative, Patient Advocate, Case Manager, Admissions Coordinator, Healthcare Administrator, Customer Service, Patient Advocacy, Patient Experience Representative, Patient Liaison, Patient Champion, Patient Advocacy Specialist, Patient Support Advocate, Patient Advocacy Coordinator, Patient Care Advocate |
| Skills | Patient Advocacy, Patient Care, Case Management, Admissions, Patient Satisfaction, Service Recovery, De escalation, Insurance Verification, Appointment Scheduling, Medical Records, Medicare, Medicaid, Managed Care, Phone Communication, Customer Service, Leadership, Time Management, Interpersonal Communication, Administrative Support, Island |

## About

```text
At Richmond University Medical Center, I handle inpatient and outpatient concerns as a patient representative, advocating for patients and families and using service recovery to resolve issues promptly.

I conduct daily patient rounds, explain patient rights and advance directives, provide emotional support, and compose grievances, complaints, and follow-up letters. I also contribute to projects focused on improving patient satisfaction.

Previously at Richmond University Medical Center, I supported maternity-unit administration by reviewing census records, sending PKU newborn screening bloodwork to the DOH, coordinating with L&D, Admitting, Medical Records, obstetricians, and pediatricians, and managing scheduling and insurance verification.

My admissions and case-management experience at Clove Lakes Nursing Home and The Veranda Assisted Living includes intake review, resident referrals, assessments, tailored care plans, family communication, supervision, and reimbursement documentation.
```

## Experience

### Patient Representative (current)

Richmond University Medical Center. May 2025 - Present

```text
Handles and assists patients with concerns during inpatient or outpatient visits, acting as a patient advocate and liaison. De-escalates concerns, conducts proactive rounds, and participates in patient satisfaction projects.
```

Skills: Patient-Advocacy, De-escalation, Customer-Service, Patient-Satisfaction

## Education

### John Jay College of Criminal Justice

Bachelor of Arts, Forensic Psychology

```text
Earned a Bachelor of Arts in Forensic Psychology in May 2017.
```

### College of Staten Island

Associate of Arts, Liberal Arts and Science

```text
Earned an Associate of Arts in Liberal Arts and Science in May 2016.
```

## Tech stack

- Island

To contact Kimberly, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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