# Khalil Achir

Khalil Achir is a remote worker on Himalayas, Kundenberater at WEBHELP Marrakesch (Concentrix), based in Morocco.

Source: https://himalayas.app/@khalilachir

```text
Customer advisor at WEBHELP Marrakech, helping travelers resolve booking disputes, assess damage claims, and solve technical app problems.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Morocco |
| Authorized to work in | Morocco |
| Salary expectations | 70k+ EUR |
| Job categories | Kundenberater, Sales |
| Skills | Customer Service, Customer Support, Technical Troubleshooting, Dispute Resolution, Booking And Cancellation Support, Damage Assessment, Compensation Analysis, Online Sales, Marketing, Sales, Microsoft Office |

## About

```text
At WEBHELP Marrakech, I help travelers with stay bookings and cancellations. I also investigate disputes between guests and hosts.

I assess damage and compensation claims, and find solutions to technical problems with the application.

Before WEBHELP, I worked in customer advising at ElectroPlanet, a provider of electronic devices, and at WomensMarket, where I worked in online sales of women’s clothing and marketing.

Across these roles, I’ve supported customer needs and resolved technical problems in different industries. International projects helped me develop intercultural skills, and I’m committed to providing excellent service and effective solutions.
```

## Experience

### Kundenberater (current)

WEBHELP Marrakesch (Concentrix). Jan 2023 - Present

```text
Handled booking and cancellation of stays for travelers, investigated disputes between guests and hosts, assessed damages and compensations, and resolved technical application issues.
```

Skills: Customer-Service, Dispute-Resolution, Technical-Support, Booking-Management

### Kundenberater

ElectroPlanet. Jun 2022 - Feb 2023

```text
Provided electronic devices to customers and offered customer support.
```

Skills: Customer-Service, Sales

### Kundenberater

WomensMarket. Mar 2020 - Dec 2021

```text
Handled online sales of women's clothing, marketing, and customer service.
```

Skills: Sales, Marketing, Customer-Service

## Education

### B1 Certificate

B1 Certificate, Language. 2022 - 2023

```text
Earned a B1 level certificate.
```

### El Amal Secondary School

Abitur, Literature and Humanities. 2020 - 2021

```text
Completed secondary education with a focus on literature and humanities.
```

### Avicenne Private Health School

Diploma in Nursing, Nursing. 2017 - 2019

```text
Completed a diploma as a nurse, covering theoretical and operational aspects.
```

## Tech stack

- Microsoft Office

To contact Khalil, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [Adib Maaloum](https://himalayas.app/@adibmaaloum): Customer Service Representative and Sales Collaborator, Callnovo Avanquest
- [Ibtissam Ben hdyah](https://himalayas.app/@ibtissambenhdyah): Customer Service Advisor, Cocentrix Webhelp Call Center
- [Anas Iziki](https://himalayas.app/@anasiziki): Travel Consultant, American Express Global Business Travel
- [Mustapha Lahkak](https://himalayas.app/@mustaphalahkak): Travel Advisor, Up To Marrakech
- [jihane Rhandour](https://himalayas.app/@jihanerhandour): Assistant Customer Advisor, Airbnb (Concentrix)
- [Hamza User](https://himalayas.app/@hamzazahni03): Supervisor – Client Relations, Pmuc
- [Reda 2](https://himalayas.app/@reda2): Customer Support Specialist, Teleperformance
- [Bader Gourma](https://himalayas.app/@badergourma): Bilingual Customer Service Advisor, Booking.com
- [Doae Ess](https://himalayas.app/@doaeess): Customer Support Assistant, Concentrix
- [Hamza Rguichi](https://himalayas.app/@hamzarguichi): Reservations Agent, Prestigia.com