# Khaleel Muzammil Khan

Khaleel Muzammil Khan is a remote worker on Himalayas, Senior Technical Support Executive at Wipro Technologies, based in India.

Source: https://himalayas.app/@khaleelmuzammilkhan

```text
Senior Technical Support Executive at Wipro Technologies resolving L1/L2 hardware, software, and network issues while maintaining SLA compliance.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 1189k+ INR |
| Job categories | Technical Support Executive, Service Desk Analyst |
| Skills | L1 L2 Technical Support, Incident Management, Request Fulfillment, SLA Management, hardware troubleshooting, Software Troubleshooting, Network Troubleshooting, Root Cause Analysis, Active Directory, VPN, DNS, DHCP, TCP IP, Windows, Basic Linux |
| LinkedIn | https://linkedin.com/in/khaleel-muzammil-khan-86b815297 |

## About

```text
At Wipro Technologies, I provide L1/L2 support for hardware, software, and network issues, handling high-volume ticket queues while maintaining SLA compliance.

I troubleshoot VPN, connectivity, login, and email issues using tools including ping, nslookup, and remote desktop. For complex issues, I collaborate with L3 teams.

My work at Wipro Technologies has earned me the Star Performer Award three times.

Previously, I delivered remote technical support at [24]7.ai and handled incidents at CGS Pvt Ltd, resolving hardware, software, operating system, and network issues.
```

## Experience

### Senior Technical Support Executive (current)

[Wipro Technologies](https://himalayas.app/companies/wipro-limited). Nov 2022 - Present

```text
Provide L1/L2 support for hardware, software, and network issues, handle high-volume ticket queues, and ensure SLA compliance. Recognized as a 3-time Star Performer Award Winner.
```

Skills: Incident-Management, SLA-Management, Active-Directory, VPN, DNS, DHCP, TCP-IP, Remote-Desktop, Outlook, Microsoft-Office, Network-Ping, NS-Lookup, Traceroute, Windows, Basic-Linux

### Technical Support Executive

\[24\]7.ai. Nov 2021 - Oct 2022

```text
Delivered remote technical support to global clients via calls and chat, resolving hardware, software, and OS-related issues. Configured printers, cameras, and system applications.
```

Skills: Remote-Support, hardware-troubleshooting, Software-Troubleshooting, OS-Support, Printer-Configurations, Camera-Configuration, Customer-Satisfaction, First-Call-Resolution

### Technical Support Executive

CGS Pvt Ltd. Dec 2019 - Sep 2021

```text
Managed incidents using Salesforce ticketing system, resolved network, OS, and hardware issues remotely, and performed root cause analysis to reduce repeat issues.
```

Skills: Salesforce, Incident-Management, Network-Troubleshooting, OS-Troubleshooting, hardware-troubleshooting, Root-Cause-Analysis, Remote-Support

## Education

### National Degree College

Bachelor of Commerce, Commerce

```text
Bachelor of Commerce degree from National Degree College, completed in 2025.
```

## Tech stack

- Windows
- ServiceNow

To contact Khaleel, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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