# Khadija Tlig

Khadija Tlig is a remote worker on Himalayas, Customer Service Representative at Vodafone B2B, based in France.

Source: https://himalayas.app/@khadijatlig

```text
I resolve customer issues across phone, email, and chat for B2B, travel, and e-commerce clients.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | France |
| Authorized to work in | France |
| Salary expectations | 33k+ EUR |
| Job categories | Customer Service |
| Skills | Customer Service, Customer Support, Phone Support, Email Support, Live Chat, Problem Solving, Communication Skills, Empathy, Time Management, Teamwork, Sales, Upselling, CRM Systems, Microsoft Office, Microsoft Word, Excel, Outlook, Dutch, English, French |

## What I'm looking for

```text
I'm looking for a remote customer service role in France or the EU where I can help customers, solve problems, and contribute in an international, multicultural environment.
```

## About

```text
I've supported customers at Vodafone B2B, Amazon, Transavia, and Costa Croisière, resolving inquiries across phone, email, and chat. My work spans business mobile and internet solutions, order issues, returns, refunds, flight bookings, and travel arrangements.

I'm passionate about helping people and making a difference, bringing empathy, clear communication, and problem-solving to fast-paced international environments. I work effectively with internal teams to deliver timely solutions and positive customer experiences.
```

## Experience

### Customer Service Representative

Vodafone B2B. Jan 2024 - Jan 2026

```text
Provided high-quality customer service to business clients, managing inbound and outbound calls, emails, and chats. Resolved inquiries related to mobile, internet, and business solutions while building strong customer relationships.
```

Skills: Customer-Service, B2B, Phone-Support, Email-Support, Live-Chat, Problem-Solving, Communication-Skills, CRM-Systems, Microsoft-Office

### Customer Service Representative

[Amazon](https://himalayas.app/companies/amazon). Jan 2019 - Jan 2022

```text
Handled customer inquiries and order issues via phone and chat, providing solutions for returns, refunds, and delivery problems. Maintained high customer satisfaction and met performance targets.
```

Skills: Customer-Service, Phone-Support, Live-Chat, Problem-Solving, Communication-Skills, Performance-Targets

### Customer Service Representative

Costa Croisière. Jan 2015 - Jan 2017

```text
Supported clients with cruise bookings and travel arrangements, answering questions about destinations, itineraries, and onboard services. Solved problems and handled complaints professionally in a fast-paced international environment.
```

Skills: Customer-Service, Travel, Problem-Solving, Communication-Skills, International-Environment, Complaint-Handling

### Customer Service Representative

Transavia. Jan 2011 - Jan 2014

```text
Assisted customers with flight bookings, changes, and cancellations, handling phone, email, and chat inquiries. Provided accurate information about schedules, fares, and policies, ensuring a positive customer experience.
```

Skills: Customer-Service, Phone-Support, Email-Support, Live-Chat, Problem-Solving, Communication-Skills, Time-Management

## Tech stack

- Microsoft Excel
- Microsoft Word
- Microsoft Outlook

To contact Khadija, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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