# Khadija Jama User

Khadija Jama User is a remote worker on Himalayas, Care Manager at TSM Seniors, based in Australia.

Source: https://himalayas.app/@khadijajamauser

```text
Project Officer in Victorian public service; built DJCS’s annual report tracking system to meet every milestone on time.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Australia |
| Authorized to work in | Australia |
| Salary expectations | 86k+ AUD |
| Job categories | Project Officer, Project Support Officer, Project Coordinator |
| Skills | Project Support, Project Coordination, Project Planning, Governance, Compliance, Reporting, Records Management, Document Management, Stakeholder Engagement, Meeting Coordination, Workshop Coordination, Minute Taking, Action Tracking, Gantt Charts, Milestone Tracking |

## What I'm looking for

```text
I'm committed to building a long-term career in project delivery.
```

## About

```text
At the Department of Justice and Community Safety, I built a project tracking system for the annual report, reaching every milestone on time against a mandated September deadline. I also drafted correspondence and reports, tracked meeting actions, and improved administrative and document management processes.

At TSM Seniors, I manage end-to-end care coordination for nearly 100 aged care clients. I prepare client reports, submit funding applications, monitor budgets daily, and document client interactions.
```

## Experience

### Care Manager (current)

TSM Seniors. Jan 2026 - Present

```text
Manage end-to-end care coordination for nearly 100 aged care clients, growing by 2–3 weekly. Prepare client reports, track OT work, identify funding gaps, submit funding applications, and monitor budgets daily.
```

Skills: Care-Coordination, Client-Reporting, Budget-Monitoring, Funding-Applications, Case-Notes, Stakeholder-Liaison, Government-Communications

### Project Support Officer

Department of Environment, Land, Water and Planning. Jan 2022 - Dec 2024

```text
Delivered high-quality customer service through ServiceNow CSM, responding to enquiries promptly and accurately. Advised customers and staff on services, products, and processes.
```

Skills: ServiceNow-CSM, Customer-Service, Communication-Skills

### Administration Officer / Project Support Officer

Department of Environment, Land, Water and Planning. Jan 2021 - Dec 2022

```text
Provided administrative support to the Vicmap Imagery and Elevation team, including stakeholder communications and online project and customer records. Maintained procurement and contract records, acted as ECM SharePoint champion, and monitored website traffic.
```

Skills: Administrative-Support, Stakeholder-Communication, Records-Management, Procurement, Contract-Records, Enterprise-Content-Management-(SharePoint), Squiz-Matrix, Website-Monitoring

### Facilitator / Moderator

The Drum Youth Services. Jan 2020 - Dec 2021

```text
Planned and moderated weekly sessions for youth from minority backgrounds, introducing activities that increased attendance and participation.
```

Skills: Facilitation, Moderation, Youth-Engagement, Activity-Planning

### Quality Specialist

Probe Group. Jan 2019 - Dec 2019

```text
Assessed government grant applications for eligibility and regulatory compliance.
```

Skills: Grant-Assessment, Eligibility, Regulatory-Compliance

### Project Officer

Department of Justice and Community Safety. Jan 2025 - Present

```text
Built a project tracking system for the annual report, reaching every milestone on time against a mandated September deadline. Drafted reports and correspondence, took meeting minutes, and developed streamlined administrative and document management processes.
```

Skills: Project-Tracking, Reporting, Correspondence, Meeting-Minutes, Action-Tracking, TRIM, Records-Management, Document-Management

## Education

### RMIT University

Graduate Diploma, Project Management

```text
Graduate Diploma in Project Management from RMIT University.
```

### RMIT University

Bachelor of Business, Economics and Finance

```text
Bachelor of Business with majors in Economics and Finance from RMIT University.
```

### Box Hill Institute

Certificate IV, Government

```text
Certificate IV in Government from Box Hill TAFE.
```

## Tech stack

- Trello
- Asana
- ClickUp

To contact Khadija Jama, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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