# Kevin Tracy

Kevin Tracy is a remote worker on Himalayas, Sr. Technical Support Engineer at Bitsight Technologies, Inc., based in United States.

Source: https://himalayas.app/@kevintracy

```text
Senior Product Support Engineer at Bitsight who redesigned enterprise SSO and expanded SAML expertise from 2 to 12 specialists.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 85k+ USD |
| Job categories | Product Support Engineer, Technical Account Manager, Support Engineer |
| Skills | Technical Support, Product Support, Technical Account Management, Customer Support, SAML SSO, REST APIs, CI CD, Enterprise Authentication, SAST, DAST, TLS SSL, Networking, Application Security, SIEM, SOAR |

## About

```text
At Bitsight Technologies, Inc., I partnered with Product and Engineering to redesign BitSight's SSO implementation, enabling enterprise customers to authenticate multiple portals from a single Azure AD tenant. I also created SSO/SAML training that expanded internal expertise from 2 specialists to 12.

At Veracode, Inc, I authored the official SSL Inspection guide to help customers connect CI/CD pipelines to Veracode APIs, and supplied technical analysis that influenced a Sandbox workflow redesign. Earlier, I helped establish LogMeIn, Inc.'s TAM function as its first Technical Account Manager and led a team of four.
```

## Experience

### Sr. Technical Support Engineer

[Bitsight Technologies, Inc.](https://himalayas.app/companies/bitsight). Apr 2019 - May 2025

```text
Partnered with Product and Engineering to redesign SSO implementation and advised enterprise clients on security ratings, vulnerabilities, and remediation. Delivered SSO/SAML training and implemented AI tools to enhance support and self-service.
```

Skills: SSO, SAML, Azure-AD, SIEM, SOAR, REST-APIs, Forethought-Assist, Forethought-Solve, Cybersecurity, Technical-Support, Training

### Sr. Support Engineer & Technical Account Manager (Integrations)

[Veracode, Inc](https://himalayas.app/companies/veracode). Oct 2011 - Apr 2019

```text
Influenced product redesigns and authored official SSL Inspection guide. Troubleshot complex CI/CD, API, authentication, and networking issues for enterprise customers.
```

Skills: CI-CD, Jenkins, TeamCity, Azure-DevOps, TFS, REST-APIs, SSL-Inspection, Zscaler, Netskope, Technical-Account-Management, Customer-Enablement

### Sr. Technical Account Manager

LogMeIn, Inc.. Sep 2006 - Jul 2011

```text
Established LogMeIn's TAM function, designed proactive communication processes, and led a team of four TAMs supporting top 100 ARR customers with a 98% retention rate.
```

Skills: Technical-Account-Management, Customer-Retention, Team-Leadership, Troubleshooting, Log-Analysis, Windows, MacOS, iOS, Android

### Team Lead, PC Services

Circuit City, Inc.. Jan 2006 - Aug 2006

```text
Led a team of four in-store technicians and one field technician during the launch of Circuit City's PC Services concept store initiative.
```

Skills: Team-Leadership, PC-Service, Technical-Support

### In-Store Technician, Tech Services/Geek Squad

[Best Buy, Inc.](https://himalayas.app/companies/best-buy). Sep 2002 - Jan 2006

```text
Provided computer diagnostics, repairs, upgrades, and customer support in a high-volume retail store.
```

Skills: Computer-diagnosis, Repairs, Upgrades, Customer-Support

## Tech stack

- Postman
- Jenkins
- Salesforce
- cURL
- Slack
- Zendesk
- Azure DevOps
- Jira
- Wireshark
- iOS
- macOS
- Windows
- Confluence
- Gemini
- OpenSSL
- Zoom
- SQL
- TeamCity
- Nmap
- ChatGPT
- Android

To contact Kevin, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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