# Kevin Rwamu

Kevin Rwamu is a remote worker on Himalayas, Security Guard at Securitas, based in Canada.

Source: https://himalayas.app/@kevinrwamu

```text
Customer service representative at TD Insurance who resolved client inquiries and tracked support tickets.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Canada |
| Authorized to work in | Canada |
| Salary expectations | 40k+ CAD |
| Job categories | Customer Service, Security Guard, Sales, Technical Support Representative |
| Skills | Customer Service, Insurance Solutions, Sales, Customer Relationship Management, Technical Support, Troubleshooting, Conflict Resolution, Workplace Safety, Security Procedures, Security Guard Licence, First aid, Use Of Force, CCTV Monitoring, Intercom Monitoring, Contact Center Systems |

## What I'm looking for

```text
I’m seeking an opportunity to use my customer service, security, sales, and technical support experience to contribute to a forward-thinking organization.
```

## About

```text
At TD Insurance, I provided tailored insurance solutions to new and existing clients, resolved service requests and complaints, and tracked support tickets through to resolution.

As a Security Guard with Securitas and Commissionaires, I patrolled assigned locations, monitored security systems, controlled access, and responded to emergencies.

At ADT, I assisted clients with home security systems and troubleshooting. Earlier, at MSi Corp, I supported Bell Canada customers with sales, billing, and technical issues.
```

## Experience

### Security Guard (current)

Securitas. May 2024 - Present

```text
Patrolled assigned locations, monitored security systems, and controlled access to restricted areas. Responded to emergencies and completed detailed incident reports.
```

Skills: Security, Surveillance, Incident-Reporting, Emergency-Response

### Security Guard (current)

Commissionaires. May 2024 - Present

```text
Patrolled assigned locations, monitored security systems, and controlled access to restricted areas. Responded to emergencies and completed detailed incident reports.
```

Skills: Security, Surveillance, Incident-Reporting, Emergency-Response

### Insurance Advisor

TD Insurance. Apr 2022 - Jan 2026

```text
Provided tailored insurance solutions for TD clients, handled service requests, resolved inquiries, and managed complaints. Tracked support tickets and maintained accurate documentation.
```

Skills: Customer-Service, Insurance, CRM, Documentation, Problem-Solving

### Customer Service Representative

[ADT](https://himalayas.app/companies/adt). Apr 2020 - Nov 2020

```text
Assisted clients with home security systems, troubleshot devices, and explained security features. Handled account updates and resolved billing inquiries.
```

Skills: Technical-Support, Troubleshooting, Customer-Service, Billing

### Construction Laborer

Unknown. Oct 2019 - Jan 2020

```text
Assisted in general labor tasks and site operations. Ensured safety compliance while lifting and handling materials.
```

Skills: Construction, Safety-Compliance, Material-Handling

### Sales & Customer Support Representative

MSi Corp. Feb 2018 - May 2018

```text
Handled high volumes of inbound calls for Bell Canada services, promoted and upsold products, and met sales targets. Resolved billing and technical issues while maintaining high customer satisfaction.
```

Skills: Sales, Customer-Service, Upselling, CRM, Call-Center

### Volunteer Assistant

Elizabeth Bruyère Hospital. Jan 2016 - Dec 2017

```text
Provided emotional support and assisted patients with daily needs. Demonstrated empathy, patience, and teamwork in a healthcare setting.
```

Skills: Patient-Care, Empathy, Teamwork

### Customer Service Agent

Millennium 1 Solutions. Apr 2017 - Sep 2017

```text
Activated new credit cards and guided customers through the process. Delivered exceptional service and adhered to internal procedures.
```

Skills: Customer-Service, Credit-Card-Activation-Guidance, Procédures

### Car Wash Associate

AMUHIRE Mobile Car Wash. Jan 2014 - Dec 2015

```text
Performed interior and exterior car detailing. Scheduled appointments, advised customers, and processed payments.
```

Skills: Car-Detailing, Customer-Service, Scheduling, Payments

### Official Marker

Franco-Ouest High School. Jan 2014 - Dec 2014

```text
Managed game equipment and recorded scores accurately. Ensured a clean and safe gym environment.
```

Skills: Scorekeeping, Equipment-Management, Safety

### Restaurant Staff

Beckta Dining & Wine

```text
Delivered exceptional guest service in a high-end dining environment. Maintained punctuality and strong team coordination.
```

Skills: Customer-Service, Teamwork, Fine-Dining

## Education

### La Cité collégiale

College Diploma, General Studies

```text
Graduated from college in 2021.
```

### Franco-Ouest

High School Diploma, General Studies

```text
Graduated from high school in 2017.
```

## Tech stack

- FileMaker
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft Office

To contact Kevin, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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