# Kevin Ortizo

Kevin Ortizo is a remote worker on Himalayas, Senior Live Ops Administrator at Ubisoft Montréal, based in Canada.

Source: https://himalayas.app/@kevinortizo

```text
Technical incident specialist at Ubisoft Montréal who built e-commerce monitoring dashboards and led outage response.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Canada |
| Authorized to work in | Canada |
| Salary expectations | 135k+ CAD |
| Job categories | Technical Incident and Support Specialist, Incident Manager, Live Operations Specialist, Customer Support Specialist |
| Skills | Incident Management, ITIL, Problem Management, Root Cause Analysis, Technical Support, E Commerce Operations, Payments, Monitoring And Alerting, Troubleshooting, Fraud Analysis, Digital Inventory, Dashboard Development, Predictive Analytics, Data Pipelines, Model Testing |

## About

```text
At Ubisoft Montréal, I built and maintained monitoring dashboards and alerts for the e-commerce ecosystem, tracking payments, latency, errors and service health. I investigated service disruptions and led incident calls, then documented findings in post-mortems and incident reports.

I also coordinated database and monitoring migrations, mass refund projects and ticket resolution across support and technical teams. My work included fraud analysis, digital inventory updates, and training colleagues and stakeholders on tools and processes.

Earlier, I supported customers and payment hardware at Lightspeed Commerce, and built and led TradeRev (OpenLane)’s Quebec dealer success team. On my personal project, A Picking Machine, I designed and built a predictive analytics engine that achieved 68% accuracy on baseball game outcomes through the 2026 season.
```

## Experience

### Senior Live Ops Administrator

[Ubisoft Montréal](https://himalayas.app/companies/ubisoft). Mar 2021 - Feb 2026

```text
Built and maintained monitoring dashboards and alerts for the e-commerce ecosystem, and led incident management and migrations. Triaged tickets, analyzed fraud patterns, and supported sales and customer service.
```

Skills: Datadog, Grafana, Kibana, Tableau, ServiceNow, Jira, Pylon, Zendesk, Confluence, PayPal, Stripe, Worldpay, Xsolla, Moneris, Zuora, Salesforce, HubSpot, SQL, KQL, DSL, JSL, Python, HTML, AWS, Azure, Perforce, ITIL, Incident-Management, Root-Cause-Analysis, Agile

### Bilingual Frontline Specialist

[Lightspeed Commerce](https://himalayas.app/companies/lightspeed-commerce). Apr 2019 - Mar 2021

```text
Resolved technical software and hardware issues for customers via phone, chat, and email, and traveled on-site for setup and troubleshooting. Trained new staff and maintained the internal knowledge library.
```

Skills: Customer-Support, Troubleshooting, Moneris, Stripe, Lightspeed-Payments, Confluence, Training, Documentation

### Bilingual Dealer Success Crew Lead

TradeRev (OpenLane). Nov 2017 - Mar 2019

```text
Built and led the Quebec dealer success team, including hiring and training. Resolved dealer software issues and managed escalations, and supported sales demos.
```

Skills: Team-Leadership, Training, Dealer-Support, Escalation-Management, APIs, Documentation, Sales-Support

### QA Support Technician

WB Games Montréal. Sep 2013 - Nov 2017

```text
Managed hardware, software, and networking for the QA floor, including building PCs and setting up tester stations. Handled build management and inventory control for QA equipment.
```

Skills: IT-Support, Hardware, Software, Networking, Active-Directory, Build-Management, Inventory-Management

### QA Dev Tester

Enzyme Testing Labs (Keywords Studios). Feb 2013 - Dec 2014

```text
Performed quality assurance testing for game development projects.
```

Skills: QA-Testing, Game-Testing

### QA Dev Tester

VMC Game Labs (Keywords Studios). Feb 2011 - Dec 2013

```text
Performed quality assurance testing for game development projects.
```

Skills: QA-Testing, Game-Testing

## Education

### École secondaire Saint-Luc

Diplôme d'études secondaires, General Studies

```text
Earned a Diplôme d'études secondaires (D.E.S.).
```

### Concordia University

Coursework, Philosophy

```text
Completed coursework in philosophy.
```

### Vanier College

Diploma, Communications

```text
Studied communications.
```

## Tech stack

- Tableau
- Perforce
- Salesforce
- Zendesk
- Jira
- Python
- HubSpot
- Grafana
- Kibana
- Stripe
- PayPal
- Datadog
- Confluence
- SQL
- ServiceNow
- Zuora
- Pylon
- AWS
- Azure

To contact Kevin, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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