# Kevin Bonilla

Kevin Bonilla is a remote worker on Himalayas, Senior Customer Success Associate at Moselle, based in Canada.

Source: https://himalayas.app/@kevinbonilla1

```text
Customer success specialist at Moselle who built AI workflows that turn customer conversations into actionable engineering tickets.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Canada |
| Authorized to work in | Canada |
| Salary expectations | 96k+ CAD |
| Job categories | Customer Success Specialist, Operations Specialist |
| Skills | Customer Success, Customer Onboarding, Customer Retention, Voice Of Customer, Customer Support Operations, Process documentation, Workflow Automation, AI Workflows, Data Migration, CRM Management, Data Quality, Product Feedback, Implementation, Inventory Management, Supply Chain Coordination |

## About

```text
At Moselle, I built an AI workflow that turns customer call transcripts into structured action items and tickets for Product and Engineering, cutting ticket creation from 15–40 minutes to 10. I also designed a centralized admin dashboard that brought 10+ workflows into one interface.

I created Moselle’s customer knowledge base and standardized onboarding for 50+ integrations, reducing setup time from 3–4 days to one day. Earlier, at Good Neighbour, I managed 70+ vendor and freight-forwarding relationships and expanded back-stock space by 30%.
```

## Experience

### Senior Customer Success Associate

Moselle. Oct 2024 - Sep 2026

```text
Led strategic customer experience program initiatives and data migration, partnering with Product and Engineering to improve product adoption and scale customer success operations. Presented bi-weekly sprint-end readouts to leadership on customer roster growth and AI agent thread activity.
```

Skills: Customer-Success, Data-Migration, Product-Adoption, AI-Workflows, Claude, Hex, Pylon, CRM, SQL, Project-Management, Sprint-Planning, Voice-Of-Customer, Data-Analysis

### Customer Success Associate

Moselle. Oct 2021 - Oct 2024

```text
Served as the primary contact for customers, driving adoption and retention while improving app efficiency and reducing support escalations. Created and owned the customer knowledge base, growing it from 3 feature guides to a comprehensive self-serve resource hub.
```

Skills: Customer-Success, Customer-Onboarding, Data-Migration, Workflow-Configuration, AI-Forecasting, Product-Training, AI-Workflows, Claude, Linear, Knowledge-Base-Management, Customer-Relationship-Management, Product-Feedback

### Supply Chain Coordinator

Good Neighbour. Apr 2019 - Sep 2021

```text
Oversaw inventory, maintenance, and administration of a retail start-up while maintaining vendor relationships to maximize efficiency. Managed 70+ relationships and contracts with freight-forwarding companies and vendors across Canada, the US, and Europe.
```

Skills: Inventory-Management, Vendor-Management, Contract-Negotiation, Purchase-Order, Operations-Planning, Supply-Chain, Logistics

### Inventory Manager

Peace Collective. Mar 2018 - Mar 2019

```text
Oversaw day-to-day operations at two retail locations by monitoring inventory levels and organizing shipment and reception of products. Created and optimized new milkshake beverages for the summer menu and standardized cycle counts and planograms.
```

Skills: Inventory-Management, Operations, Cycle-Counts, Planogram, Product-Development, Marketing, Social-Media

## Education

### Google

Project Planning: Putting It All Together, Project Management

```text
Completed the Project Planning: Putting It All Together certification from Google in June 2024.
```

### Google

Agile Project Management, Project Management

```text
Completed the Agile Project Management certification from Google in July 2024.
```

### Google

Project Initiation: Starting a Successful Project, Project Management

```text
Completed the Project Initiation: Starting a Successful Project certification from Google in June 2024.
```

### Google

Project Execution: Running the Project, Project Management

```text
Completed the Project Execution: Running the Project certification from Google in June 2024.
```

### Google

Foundations of Project Management, Project Management

```text
Completed the Foundations of Project Management certification from Google in May 2024.
```

### Humber College

Post Graduate Certification, Global Business Management

```text
Completed a Post Graduate Certification in Global Business Management at Humber College in April 2018.
```

### University of Guelph

Bachelor of Arts Honors, Political Science

```text
Earned a Bachelor of Arts Honors with a major in Political Science from the University of Guelph in April 2015.
```

## Tech stack

- Metabase
- GitHub
- Slack
- Linear
- Google Workspace
- Asana
- SQL
- Loom
- Hex
- GitBook
- Attio
- Pylon
- Claude

To contact Kevin, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [Y C](https://himalayas.app/@yccn): Money Support Specialist, shopify
- [Anita Erhirhie](https://himalayas.app/@anitaerhirhie): Senior Technical Support, PartnerStack
- [Ahmed 'Hawk' Talib](https://himalayas.app/@ahmedhawktalib): Customer Success Director, FedEx Express Corporation
- [Julie StHilaire](https://himalayas.app/@juliesthilaire): Ambassador, Customer Service, GDI for BentallGreenOak
- [Krishna Shridhar](https://himalayas.app/@krishnashridhar): Business Systems Specialist, LINK
- [Brijesh Bagia](https://himalayas.app/@brijeshbagia): Customer Solutions Specialist, Rogers Communications
- [Gustavo Macedo de Lima](https://himalayas.app/@gustavomacedodelima): Operations Supervisor, Mellohawk Logistics
- [yannick User](https://himalayas.app/@yannickuser): Merchant Experience Partner Enterprise, DoorDash Canada
- [Adam Manley](https://himalayas.app/@adammanley): Customer Success Manager, Brevo
- [Alicia Babbington](https://himalayas.app/@aliciababbington): Customer Success Specialist, Greenworks Tools