# Kevin Bonilla

Kevin Bonilla is a remote worker on Himalayas, Product Owner at Smartbox Equipment, based in Canada.

Source: https://himalayas.app/@kevinbonilla

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Results-driven Product Owner and Senior Technical Manager with telecom expertise.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Canada |
| Authorized to work in | Canada |
| Job categories | Product Owner, Project Manager, Product Manager |
| Skills | Agile, Product Ownership, Scrum, Jira, Telecommunications Billing, CRM, BSS Applications, OSS, AWS, Docker, Kubernetes, SQL, System Monitoring, Stakeholder Engagement, Problem Solving, Decision Making Processes, Trello |

## What I'm looking for

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I seek a role that allows me to leverage my product ownership experience to enhance telecom services while contributing positively to the community.
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## About

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I am a results-driven Product Owner and Senior Technical Manager with over 15 years of experience in telecommunications and IT. My career has been marked by a proven track record in defining product vision, managing complex product backlogs with JIRA, and collaborating with stakeholders to deliver high-quality telecom solutions. I leverage Agile/Scrum methodologies to optimize development cycles, ensuring timely releases that align product features with business objectives and market needs.

In my current role as Product Owner at Smartbox Equipment, I defined the product vision and strategy for telecom billing solutions, achieving a 20% increase in successful deliverables through effective backlog grooming and stakeholder engagement. My previous experience as a Billing Operations Manager and Telecom Support Manager has equipped me with the skills to streamline processes and enhance system performance, contributing to the overall success of telecom products. I am committed to continuous improvement and user satisfaction, always seeking to incorporate user feedback and market research into product decisions.
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## Experience

### Product Owner (current)

Smartbox Equipment. Aug 2021 - Present

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Defined product vision and strategy for telecom billing solutions, aligning with business objectives and market demands. Utilized JIRA to create, prioritize, and maintain a dynamic product backlog, developing detailed user stories and acceptance criteria to guide the development team.
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Skills: User-Stories, Product-Vision, Jira

### Billing Operations Manager

Smartbox Equipment. Dec 2019 - Aug 2021

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Streamlined billing operations processes for telecom products, improving accuracy by over 85% through automation and compliance with industry best practices. Engaged with customers, vendors, and internal stakeholders to enhance billing systems, aligning them with the overall product vision.
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Skills: Billing-Operations, Automation, Compliance, Stakeholder-Engagement, Telecommunications

### Telecom Support Manager

PAIC Business Development. Sep 2019 - Dec 2019

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Deployed telecom cloud-native VAS solutions utilizing Docker and Kubernetes, ensuring efficient, scalable cloud-ready integrations. Maintained robust communication with international stakeholders to troubleshoot issues and meet SLA targets, highlighting strong decision-making and conflict resolution skills.
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Skills: Telecom-VAS-Solutions, Docker, Kubernetes, SLA-Management, Troubleshooting

### Application and Software Engineer

Huawei Telecommunications. Sep 2013 - May 2019

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Managed large-scale telecom projects across Central America, including the deployment and execution of Convergent Billing Systems with OSS/BSS. Provided support to various VAS platforms under microservices architecture, managing KPIs and ensuring compliance against SLAs with customers.
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Skills: Convergent-Billing-Systems, OSS, Telecom-Project-Management, VAS-Platforms, Microservices-Architecture, KPIs, SLA

### RF Engineer

Consutel. Feb 2012 - Sep 2013

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Managed Claro, Guatemala's 1st tuning and optimization projects for 2G/3G/3G sites, improving network performance and reliability. Led drive test teams, planned radio networks, and performed post-processing for optimal results.
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Skills: 2G-3G-Network-Performance, Drive-Test-Analysis

### Operation & Maintenance Engineer

Tigo El Salvador. Jan 2010 - Jan 2012

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Deployed and maintained real-time billing systems, integrated VAS platforms, and executed Operation & Maintenance activities for telecom networks. Ensured continuous functionality and performance of critical network infrastructure.
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Skills: Real-Time-Billing-Systems, VAS-Platform-Integration, Telecom-Network-O&M, Maintenance, Performance-Monitoring

### NOC Engineer

Tigo El Salvador. Jul 2007 - Dec 2009

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Monitored and troubleshooted alarms within the 2G/3G mobile network, ensuring network stability and performance. Implemented Network Design and Monitoring platforms, and provided customer service support while applying configurations and QoS to networking equipment.
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Skills: Troubleshooting, Customer-Support

## Education

### INIECO

MSc, Renewable Energies Management

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Completed a Master of Science degree focusing on Renewable Energies Management. Gained expertise in sustainable energy solutions and their implementation.
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### Don Bosco University

BSc, Telecommunications Engineering

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Obtained a Bachelor of Science degree in Telecommunications Engineering. Studied core principles of telecommunications, including network design and operations.
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## Tech stack

- Kubernetes
- Gmail
- Jira
- Trello
- SQL

To contact Kevin, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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