# Keshia Arguedas

Keshia Arguedas is a remote worker on Himalayas, Administrator at Ay Chihuahua, based in Panama.

Source: https://himalayas.app/@keshiaarguedas

```text
Customer support representative at ALIGHT who guided customers through pension procedures and technical support requests.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Panama |
| Authorized to work in | Panama |
| Salary expectations | 60k+ USD |
| Job categories | Customer Support Representative, Administrative Assistant, Operations Assistant, Virtual Assistant |
| Skills | Multichannel Customer Support, Customer Inquiry Resolution, Technical Support, Troubleshooting, Administrative Coordination, Financial administration, Expense Tracking, Supplier Coordination, Documentation, Record keeping, Sales Support, Microsoft Teams, VPN, ALISS, Microsoft Office |

## What I'm looking for

```text
I'm seeking a remote opportunity in customer support, back-office operations, virtual assistance, or administrative support.
```

## About

```text
At AY CHIHUAHUA, I oversee day-to-day administration and support the business’s operations. I track income and expenses, organize payment information, and monitor operating costs.

I coordinate supplier communications, orders, and follow-ups to support inventory and service continuity. I also assist with customer communications and promotional activities.

At ALIGHT, I supported customers by phone, email, and live chat with pension-related procedures. I explained benefit information and guided customers through the steps needed to complete their requests, using Microsoft Teams, VPN connections, and ALISS for online calls.

At ADT, I assisted customers with applications and technical support for camera and security equipment, guiding them through troubleshooting and product features. I also supported Jaguar Land Rover Panama’s sales and marketing team by welcoming showroom visitors in Spanish and English. I hold a Bachelor’s degree in Architecture.
```

## Experience

### Administrator (current)

Ay Chihuahua. Dec 2025 - Present

```text
Oversee day-to-day administrative activities and support business operations. Manage financial administration, coordinate supplier communications, and support operational planning and customer communications.
```

Skills: Administrative-Coordination, Financial-administration, Expense-Tracking, Supplier-Communication, Operational-Planning, Documentation, Client-Communication

### Customer Service Representative

Alight. Oct 2022 - Dec 2025

```text
Provided customer support through phone, email, and live chat, assisting with pension-related procedures. Used Microsoft Teams, VPN, and specialized platforms including ALISS for online calls.
```

Skills: Customer-Service, Technical-Support, Microsoft-Teams, VPN, ALISS, Live-Chat, Email-Support, Phone-Support

### Customer Service Representative – Technical Support

ADT. May 2021 - May 2022

```text
Assisted customers with applications and technical support for camera and security equipment. Guided users through troubleshooting steps and product features.
```

Skills: Technical-Support, Troubleshooting, Customer-Service, Security-Products

### Sales Hostess

Jaguar Land Rover Panama. Oct 2020 - May 2021

```text
Welcomed prospective customers at the showroom and provided a professional first point of contact. Supported the sales and marketing team by assisting visitors in Spanish and English.
```

Skills: Customer-Service, Bilingual-Communication, Sales-Support, Marketing-Support

## Education

### Inter-American University of Panama

Bachelor's Degree, Architecture. 2017 - 2021

```text
Bachelor's degree in Architecture from the Inter-American University of Panama, completed in 2021.
```

### David Bilingual Adventist High School

Bachelor's Degree, Science and Literature

```text
Bachelor's degree in Science and Literature with an emphasis in Computer Science, completed in 2012.
```

## Tech stack

- Microsoft Teams
- AutoCAD
- Sketchup
- V-Ray
- Microsoft Office

To contact Keshia, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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